Hope someone will be able to help. Received the dreaded Concentrix childcare letter in March requesting a years worth of childcare receipts and bank statements. Was rather upset as I'm a widowed mum with a special needs child working 40 hours a week to make ends meet. I pay for a lot of childcare as although DS is secondary school age he can't be left alone without supervision. Realised when I calculated the figures that I had overestimated the amount I was paying so reckoned I would need to pay some of it back. A week ago I received my documents back in the post from Concentrix.
Then I received two payments I wasn't expecting from tax credits into my bank account. I rang Concentrix who said my case was closed and they were unable to make a decision so they have referred my case back to HMRC. I can't get through to HMRC they say I need to speak to Concentrix!! I don't want to spend the money as I'm sure they've paid me in error. Help!!!!!