Thanks for the further replies. I believe it was the wellbeing team we met with. Awful whoever they were.
Yes Teams called happened and she was lovely and so helpful. DS had a very honest conversation with her. We were sat in the car so I heard it all and typed up notes.
Summary is:
Use the year to explore what he wants to do, if it's not science, is it management, is it people facing, is it data, is it somewhere else.
Use the 12 months to relax, travel and complete some work experience/intern to put him ahead of others graduating.
It turns out it was a new module and based on feedback it will be different this year.
He will have access to campus, library and recorded lectures for the module but just can't attend in person.
She recommends spending time earning for now and deciding on the future then get in touch with module tutor Dec/Jan to plan for resist.
She offered to catch up with him in two weeks after his holiday once he's had time to reflect.
She was actually really kind, honest and gave direction.
On the way home in the car his mood switches, he's agreed it's shit and nothing he can do. He's not going to appeal as this takes 10 days to lodge, 90 days for them to review and decide so it would be too late for this year anyway.
He's going on holiday. He's told his friends. He's framing it as a gap year to anyone who asks as everyone knows he's been unhappy.
He's talking about travelling.
He's talking about applying for jobs, both interns and full time jobs that will occupy him until next September.
We've come home much more positive. He's had a shower, he's gone to GP for tea. He's no longer avoid his sister.
We didn't get the answer he wanted on Monday - doing year 3 now - but it doesn't seem as bleak
Thank you everyone for helping me, listening, guiding and checking in. We wouldn't have got through this without you.
Only question remains is how much it will cost him and we'll wait for a reply in the email for that one.