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Original poster

Am I a CF? Should I get my money back

32 replies

Tirediam · 15/05/2021 15:51

Hi all,
Just looking to see if I’m right or wrong in this situation.
Last week I signed up to a 5 week fitness course from a person I found online. All seemed great but on my part it was a knee jerk reaction as I was having a shit day and thought I just need something. I paid £80 and said I would pay the rest (£55) yesterday. Anyway I was sent a few emails regarding some bits, I joined their Facebook group and told to sign up to my fitness pal. I never signed up to fitness pal and 3 days in I realised it wasn’t for me from what I was seeing on Facebook. A few factors including time and I’m just knackered all the time and I don’t have time for the live exercises etc. Nothing was said in any emails or messages to be about money in terms of charges and costs. On Facebook it says “I guarantee you results or your money back”
Anyway 3 days in I messaged and said thanks but it’s not for me at this time, it’s a great program if you’re invested but it’s not for me. I left the fb group and asked for a refund. Not full as I understood she had sent me emails, signed me up etc but I would expect some of the money back.
I’ve had a reply saying there is only a money back guarantee if you complete the full 5 weeks and see no results...
my question is am I entitled to anything back. There is nothing in anything I’ve been sent saying you can only have money back on completion of the course and to me I’ve spent £80 for a few emails to be sent.
So, am I the CF? Should I get any money back?
Thanks

OP posts:
Twickerhun · 15/05/2021 15:55

Well without studying the small print it’s very hard to know. You might have some kind of distance selling rights, right to change your mind?

Sirzy · 15/05/2021 15:56

You signed up without researching and then want the money back? I think you need to write this one off as a bad decision.

The money back will have been if you put in the effort

TyneTeas · 15/05/2021 15:59

I don't think it is particularly unreasonable that someone is expected to complete something before expecting a refund under guaranteed results

FredaFox · 15/05/2021 16:00

I think you are being cheeky sorry

Vinto · 15/05/2021 16:03

I think you're being cheeky.

The money back is if she hasn't been able to deliver the results from her end, not yours.

MotherOfGodWeeFella · 15/05/2021 16:05

If you cancelled within 7 days you may be okay though you'll probably have to be assertive: www.which.co.uk/consumer-rights/regulation/distance-selling-regulations-aAijb9Q8UT3V#your-right-to-cancel-an-order-for-goods

KnobJockey · 15/05/2021 16:05

Absolutely being cheeky. That owner has possibly stopped advertising/ refused a place to someone else because you wanted a place, and has given you access to a private page which probably showcased their methods. Change of mind refund is a benefit, not a right, and I'm sure they would have been perfectly happy to answer any questions you had prior to committal. Sorry, it's an expensive mistake to make.

Original poster
Tirediam · 15/05/2021 16:06

Thanks all. I really did want opinions.
There is no small print really, literally a comment that says “I guarantee you results or your money back”. No mention of completing the course at all and no mention of ending course early etc.
So yup, write it off it seems.
Balls!
Thanks all

OP posts:
KnobJockey · 15/05/2021 16:06

@motherofgodweefella it's not goods though, its a service

Original poster
Tirediam · 15/05/2021 16:09

@KnobJockey having a read of what she sent me, it’s not just regarding goods. Services are included.
Again though, think I’ll write this one off

OP posts:
Smartiepants79 · 15/05/2021 16:10

You signed up I’m good faith? Knew what you’d signed up for?
Then, yes, you are cheeky for expecting money back. You don’t get money back from the gym just because you choose not to go.

MargotMoon · 15/05/2021 16:11

Sorry, but it's just not true that changing your mind is a benefit, not a right. A cooling off period is enshrined in law for buying services online.

Phone the Citizens Advice Consumer Helpline, they will talk you through what applies in your situation

MotherOfGodWeeFella · 15/05/2021 16:15

[quote KnobJockey]@motherofgodweefella it's not goods though, its a service[/quote]
I knew someone would say that - there's a stack of information in the article and some of it relates to buying services.

MotherOfGodWeeFella · 15/05/2021 16:16

[quote Tirediam]@KnobJockey having a read of what she sent me, it’s not just regarding goods. Services are included.
Again though, think I’ll write this one off[/quote]
Is it something you might be in place to do in the future though? Could you ask to postpone starting to a later date?

TheWayOfTheWorld · 15/05/2021 16:29

Consumers buying goods and services online have 14 day cooling off period in which to cancel and get a refund for any reason: www.gov.uk/online-and-distance-selling-for-businesses

So you are entitled to a refund in full, no questions asked.

Original poster
Tirediam · 15/05/2021 16:31

Now, would this be 14 days from when the program started or from when I signed up?
Thanks all for your input. I didn’t want to be a massive knob but genuinely after starting I realised it wasn’t for me.

OP posts:
TheWayOfTheWorld · 15/05/2021 16:38

From when you signed up BUT that's only if the PT tells you about the right to cancel in their Ts and Cs. If they didn't tell you, then you have 12 months...

Original poster
Tirediam · 15/05/2021 16:42

There were no T&Cs, at all. A video call where we had a chat and a few emails with forms to fill out but nothing else.
I will ring citizens advice because if I am entitled to it back legally then I want it. And if I’m completely in the wrong then so be it, expensive mistake on my end.

OP posts:
hiptobeasquare · 15/05/2021 16:43

Yeah, consumer co tract regulations give you 14 days to cancel. However, you need to check you contract for example if the services started straight away you might have agreed to sign away your right to 14 days.
If you have had some benefit from the service you may not be entitled to get all the money back.

Viviennemary · 15/05/2021 16:44

I think as a goodwill gesture she should refund say £40 as half of your £80 paid. But you can't expect a full refund on the grounds it didn't work if you haven't tried it. If you paid by card maybe you could try getting a refund through them.

hiptobeasquare · 15/05/2021 16:45

Just see your update, yeah if not t and c you should call citizens advice consumer service for advice and to report the to trading standards.

Original poster
Tirediam · 15/05/2021 16:47

I don’t expect it all back, she did send some emails and we had some interaction but I literally took nothing from it, just posted my steps on the group for 3 days, decided this whole thing wasn’t for me and sent her a message saying so and I would be leaving and could she please delete all my info and delete from group etc.

OP posts:
Neonprint · 15/05/2021 17:06

Sorry I think you're being massively cheeky. It's like ordering something in a restaurant with full knowledge of what it then deciding after it arrives you don't fact it. Without there being anything wrong with it.

The results or your money back would clearly be for people who do the course.

HideousKinky · 15/05/2021 17:13

I think Consumer Rights gives you a 14 day cooling-off period

Original poster
Tirediam · 15/05/2021 17:20

I think legally if I can get my money back I will try to. If there were things that she should have said and mentioned and didn’t then I could possibly get it back. But I will look into it first.
If they tell me I don’t have a leg to stand on I will accept that.

OP posts: