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Am I a CF? Should I get my money back

32 replies

Tirediam · 15/05/2021 15:51

Hi all,
Just looking to see if I’m right or wrong in this situation.
Last week I signed up to a 5 week fitness course from a person I found online. All seemed great but on my part it was a knee jerk reaction as I was having a shit day and thought I just need something. I paid £80 and said I would pay the rest (£55) yesterday. Anyway I was sent a few emails regarding some bits, I joined their Facebook group and told to sign up to my fitness pal. I never signed up to fitness pal and 3 days in I realised it wasn’t for me from what I was seeing on Facebook. A few factors including time and I’m just knackered all the time and I don’t have time for the live exercises etc. Nothing was said in any emails or messages to be about money in terms of charges and costs. On Facebook it says “I guarantee you results or your money back”
Anyway 3 days in I messaged and said thanks but it’s not for me at this time, it’s a great program if you’re invested but it’s not for me. I left the fb group and asked for a refund. Not full as I understood she had sent me emails, signed me up etc but I would expect some of the money back.
I’ve had a reply saying there is only a money back guarantee if you complete the full 5 weeks and see no results...
my question is am I entitled to anything back. There is nothing in anything I’ve been sent saying you can only have money back on completion of the course and to me I’ve spent £80 for a few emails to be sent.
So, am I the CF? Should I get any money back?
Thanks

OP posts:
TangledUp789 · 15/05/2021 17:35

If you can argue the course wasn’t as described in some way then you could look at getting a chargeback (if you paid by card) or a PayPal refund. If she’s just some randomer from Facebook and you paid by bank transfer then I think your moneys gone. It doesn’t sound particularly reputable given there were no T&Cs for the money back guarantee.

MargotMoon · 16/05/2021 16:22

I love that people think the OP is being cheeky. Random people on Mumsnet don't get to decide whether the law should apply Hmm

WouldBeGood · 16/05/2021 16:26

Why don’t you just do the course?

WouldBeGood · 16/05/2021 16:27

Plus she’s now lost money as she could have had someone else in the group, potentially.

Neonprint · 16/05/2021 21:06

@MargotMoon

I love that people think the OP is being cheeky. Random people on Mumsnet don't get to decide whether the law should apply Hmm
I said she was being cheeky, which was the question. Whether she was being cheeky has got nothing to do with the law. It can be within the law and still cheeky.
Tirediam · 16/05/2021 22:01

@WouldBeGood a few reasons I don’t want to go into here. Plus a few days in I decided it wasn’t for me. I wouldn’t have known until I had started the course.
People joined late, someone joined the day before I left. No idea now as I’ve left.
I will still look into whether I can have money back, there were no t&cs, no proper contact so we’ll see. I won’t push it if I’m in the wrong.
Thanks all for your input

OP posts:
Tirediam · 17/05/2021 13:50

Waiting to hear back from Citizens Advice, i emailed them the details this morning.

OP posts:
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