My livinginlalaland parcel went missing after dispatch. They've sent me another parcel plus freebies straight away. Great customer service and 50% off today (not when I ordered unfortunately!).
It's interesting seeing the difference in customer service between different shops isn't it? I had missing Matalan items and it took 2 phone calls and 4 emails to get a refund. On the other hand, DD's boots from New Look arrived marked and within 40 minutes of sending them pics I had a full refund, a code for free delivery if I wanted to reorder and was told to keep the boots. I know which one I'll be shopping with more in the future!
I'm looking for suggestions of things to put in a box to send to the homeless shelter I was teaching in last term. No kids there and I don't want to send useless stuff but I do want to let them know I'm thinking of them. Any ideas?