We ordered beef from Waitrose last year, picked the only collection a lot available which was Xmas eve. Got there and not only was the delivery lorry late, it didn't blinking turn up at all. None of the special £70 beef I'd ordered for us!! I couldn't believe it
. We had people coming for dinner too.
I was mightily pissed off. They did manage to get us a joint of beef from the shelf but not the same sort as we'd ordered and it was ok, but not the treat posh one we actually wanted.
So I emailed and complained as I felt totally let down. Their only response a few days later was along the lines of 'sorry about that but we're really pleased the staff in out store were adaptable and got you some beef' Not the f'ing point that we'd ordered special stuff, looked forward to it for weeks and were let down.
I used to be a real fan of Waitrose but felt totally let down and wouldn't order again.
Not that I'm still bitter....