Tesco Complaint

[iamraging]

Has anyone complained to Tesco? How did you do it?

I phoned Tesco this morning to complain. The automated voice said the wait time was 3 mins. I waited and waited and waited, the phone was finally answered after over 25 mins. I said to the woman, 'I've been waiting on hold for over 25 mins' and she said she didn't believe me. 😮 She then dismissed it by saying 'we're busy'. She also dismissed me when I explained my complaint.
I couldn't find a way to complain on the Tesco website so I searched online for an email address. I found one and emailed my complaint to that, only for it to bounce back and say the address is no longer monitored. The Tesco website says you can whatsapp them, so I tried sending my complaint through that but the message will not go through 'message send failure'. I'm sending other messages through whatsapp so I don't think it's my phone.
WTAF!
How do you complain to Tesco??

I'm now raging I've spent (wasted!) most of my morning trying to figure out how to make a complaint. 😡

What is your complaint? Maybe going into a store to complain would be more fruitful?

I get your frustration as most places these days make it impossible to contact them.

If all else fails, vote with your feet or even use snail mail to their head office.

Social media?

If it’s causing this much angst, is it worth the stress & effort?

Write to the store manager?
If it’s about a product, is it own brand, if so contact them directly?

Sorry, I mean is it a brand if so, contact them directly.

Is the irony lost on you , you wasted far more time complaining about wasted time. Just move on.

Depends whay your complaont was about. Quite surprised they dismissed you.

But yes, it's incredibly annoying when they don't have emails (though i assume there are reasons)
[email protected]
From their site so should work

And that's for company's get away with terrible service

That's their ploy obviously..make it too difficult to complain so you actually can't...

Try Facebook. I know they're very active on social media.

Twitter ?

Whatsapp them. This is my "go to" and they are always good at replying I find

+44 800 917 7403

I Wattsapped them earlier this week. They took a few hours to get back to me but resolved the problem brilliantly

The OP says she already has.

This email does not work. This is the response I received:

Dear Customer

I'm sorry but this email address is no longer monitored and we'll be unable to respond to your email.

For most queries, including store and product policies, charity requests, recruitment information and more, please see our FAQ page - www.tesco.com/help/in-store-faq

To find your nearest store, their opening hours, facilities, and ranges, please visit our Store Locator page - www.tesco.com/store-locator/uk

If you still wish to contact us, please visit our new 'Contact Us' page which can be found here - www.tesco.com/help/contact

Many thanks
Tesco Customer Service

I use snail mail addressed to the CEO - it's worked every time.

Oh sorry, missed that in my (useless) speed reading!

Exactly!

What is your actual issue though? Is it with a particular store? Online delivery? A branded product?

Twitter. I've contacted them many times via direct message on Twitter and they respond within minutes usually

I guess this is my only option at this point. 😟

I find that Twitter tends to work, had a huge issue with our energy company, no one would sort it, I was handed from person to person on the phone, I went on twitter and it was sorted within the day!

Don't talk crap. People should complain about poor service.

Best way I've found is via social media as it's much more visible so they will respond back quickly.

I'll try this too. Thanks

My issue is with my clubcard. The local store won't deal with it.