To buy this DFS sofa from the platinum range?

[Axlcat]

we need a new sofa. I’ve seen this one and love it (with the chair) but it’s a big purchase (for us at least!) and I’m slightly nervous given bad press/reviews of DFS. It’s a sensuous from the platinum range. Does anyone have any recent experience of DFS or indeed have one of these?

@R21 Same here - ordered mid September and due for delivery last week. Got an email the week before delivery simply saying “slight” delay……I’ve now been told they are expecting foam next week and should be delivered before Christmas but I’ll believe it when I see it. The plus point is if it goes on sale (which I think it’s likely to) before it’s delivered then we should get it at the lower price. What have they told you?

I've got a dfs leather Sofa that I've had for 15 years and its absolutely fabulous loads better than the 2 from sofology that have gone a bit saggy in 4 years

Our two leather DFS sofas have lasted us 20 years so need replacing if we want to make the room look nicer, they were very okay for the price we paid back then (a grand each).

About 5 years ago I did a little leather repair and put new extra foam inside which was reasonably cheap and easy and gave them a new lease of life. They even survived the two dogs we had. I just want new smarter ones now tbh.

Our DFS sofa still going strong and think we've had it 10 years. Do pay for the extra seat cushioning though, can't remember what it's called.

@R21 not hopeful I will get mine before Christmas based on your delay then. They said they are aiming to have it in the delivery centre on the 19th but I can’t see it happening. Annoying as really wanted it for christmas and it’s clear they’ve known for a while that they didn’t have foam! It was guaranteed in time so if they don’t deliver I will be complaining hard. We are getting a 3 seater and chair. Hope it’s good quality too as not cheap!

I think it's hit and miss with DFS. My mil has one and it's sagged terribly despite paying the extra for the foam upgrade or whatever they call it but my sisters is still like new and she's got kids and a dog.

@Axlcat @R21 We have this Sensous sofa in stone. Was hideously delayed. To the extent we moved into a new house and were sitting on the floor for weeks if not months.

The day it arrived was glorious! And oh my gosh, absolutely the best sofa ever. It’s SO comfortable.

So although the delays were shocking - we had one clanger with them phoning us to arrange a delivery date, booking time off work, then no sofa arriving and us phoning to discover it wasn’t even made yet let alone ready for delivery…- we are super happy with it!

Let's hope before Xmas still a few weeks we will be so upset if not :-( they would of known! Good luck with yours x

@R21 It’s a joke, isn’t it?! We also ordered another sofa from a separate range at DFS with ‘speedy two week delivery’ … needless to say that never happened!

But the Sensuous is worth the wait! We went for the three seater. We’ve had it since Sept (I think!) and it seems brilliant quality and really durable. We also ordered the little DFS sofa cleaning kit which we thought was maybe a gimmick but has been brilliant for getting any stains out asap.

We wanted a sofa with really deep seats too. It’s so nice! Perfect for snuggling up and being cosy on x

Thanks so much for this we ordered it so long ago we have honestly forgot what it is like! Do the back cushions stay firm on it? So glad you have it now, let's hope for Xmas for us xx

@R21 Yes! So far the back cushions are really firm. We do the whole plumping the cushions and seat every week and honestly it looks as good as it did the first day it arrived.

Keeping fingers crossed you get it for Christmas! But whenever you do get it, honestly the wait is worth it (as bloody irritating as it is) x

We have this exact sofa...currently sat in the armchair!
It is very big, but so so comfy.

Absolutely recommend! We went for the 'silver' as we have children but were very tempted by the cream.

@Locsup183 am reassured that at least it’s worth waiting for but just makes me want it more! We’ve been waiting 12 weeks so far. Do you know how long you head to wait and did they compensate you - sounds an absolute nightmare!

@Room1001 i wanted cream but my partner talked me down!

@Axlcat I think it was April we ordered and it arrived at the start of September. I remember the showroom estimating it would be ready by the time we moved house in June. We were worried it would arrive at the house before we did and the owners would go, huh?! Oh how foolish we were 🤦🏻‍♀️ No compensation offered and we never asked. I think by the time it came we were just over the moon to have soft seating we wanted to forget the whole thing!

@R21 am getting more and more nervous. The comments on their Facebook page and on social media are appalling. People waiting months and months for delivery and then items turning up that are damaged/below par/wrong colour and in some cases appear to be second hand. I don’t know what to do but it’s such an expensive suite I am worried. It seems that if there is an issue it is really difficult to get anything rectified. Have you had any update from them?

I feel exactly the same :-( most expensive sofa we have purchased. Who new buying a sofa would be so stressful!

Sorry to hijack the thread.

We waited months last year for sofas from DFS and when they arrived they were faulty. They were fixed but the problem occurred again

Eventually the only way to get a refund was emailing the CEO directly. Sofas were collected quickly and refund issued.

@OLDanonymous they sound dreadful. My experience with them previously was fine so I had gone on that. But it seems like their standards have fallen dramatically. I am in 2 minds whether to try and cancel. I can’t seem to find a single positive comment and it seems really difficult to get them to take items back of faulty. I wonder what has happened to them? Could they be about to go under I wonder?

Also, I can’t believe it hasn’t hit mainstream media given the amount of issues people are having!