A yes! The commodification of education.
You were warned, many educators tried to scream this from the rooftops... and everyone laughed!
You used to do some research about the university and the course before you applied.
You used to know that they claims they make are for high achieving students, mainly because you used to check the data before applying.
You use to know that Anglia Ruskin is a good but not great Uni that used to be CCAT, Cambridge College of Arts and Technology, the Anglia Polytechnic and that it had sod all to do with Cambridge University, it is not collegiate.
Having said that, she'll have trouble proving it isn't world class, other lists regard it very highly, including Time Higher Ed!
Part of her complaint is that students were, on occasion, told to do some self study! My how things have changed.... she was at university not in school, maybe she should have expected to do some independent work... sorry I did mean a lot of independent work
I expect there will be lots ore of this... as universities are forced to spoon feed in order for all students to achieve the very best outcomes. A bit like all students having to achieve better than average math results!