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To think Hotpoint are shitheads

60 replies

HoneyDragon · 24/06/2017 09:53

2015 my under warranty Fridge Freezer started to play up. As it was over the Xmas period and peak tumble dryer gate they told me I had to wait two weeks for an engineer to look at it.

I pointed out it was definitely broken as it was smoking. And therefore somewhat dangerous. I unplugged it, and got rid. Losing the fridge and contents.

When I further complained they insisted I keep the fridge in situ in my kitchen for an engineer to look. End of.

They wouldn't accept photos, or any other solution. I told them it was a fire hazard and they STILL expected me to keep it in my home for two weeks if I wanted it repaired or replaced.

That was two years ago. Having seen there response to Grenfell and that they are only NOW suggesting people check their appliances I'm disgusted. Sad

How many other people have dealt with Hotpointbeing unreasonable, I know when I mentioned this on here at the time loads of you had had issue with them.

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HoneyDragon · 24/06/2017 09:55

I had to buy a new fridge freezer, pay to dispose there's and they gave no fucks about the danger they wanted to put my family in Angry

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chumpchange · 24/06/2017 09:56

I have an Indesit fridge which seems to be basically the same as the model they're talking about. Purchased April 2010 so probably made during the time period under discussion. Seriously considering replacing it sooner rather than later, because I simply don't trust them to tell us about it unless they are forced to.

chumpchange · 24/06/2017 09:57

In other words YANBU!

It may well not be an issue. But I'm not about to bet my life on it. I think Indesit/Hotpoint would be happy to though.

HoneyDragon · 24/06/2017 09:59

They were the same over the Tumble Dryers. It was only one model. Till they were forced to admiy it was every model within a set time period. Angry

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MozzchopsThirty · 24/06/2017 10:00

They are indeed shit

They replaced my old dryer with a new one which in 14 months has broken 3 times
It's currently broken again and has been for nearly 3 weeks, they say they don't have the part to fix it

I think they're a terrible company, I would never buy a hotpoint again, they give zero fucks once you've paid your money

HoneyDragon · 24/06/2017 10:02

Yup. My dryer was not affected. Then it was. It was modified, but they still send letters saying it needs modifying and I can't speak to anyone to resolve it. They don't have an answer.

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TheFairyCaravan · 24/06/2017 10:05

I've dealt with Hotpoint being shitheads more times than I care to remember. Fortunately it wasn't over anything smoking in my house, but they won't take responsibility over anything.

The only thing Hotpoint we've got left in the house is our dishwasher and we're seriously thinking of just chucking it on the tip.

babynugget · 24/06/2017 10:09

Can anyone point me in the direction of a website to check affected models? We have an indesit fridge freezer purchased in 2010 and reading this has me slightly alarmed.

HoneyDragon · 24/06/2017 10:18

There's only two model numbers at present for Hotpoint ones Fairy.

I just wonder how many other people like me have called them saying they are burning/smoking and they've purposely ignored, until tragedy. It makes me feel sick if this could have been avoided if they employed proper customer care.

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mrswhiplington · 24/06/2017 10:23

We had loads of problems with Hotpoint a few years ago. Bought a fridge freezer, had it about 10 months and the door literally fell off. It was so dangerous as DD was only young and if she had opened it and it had fallen on her it could have caused serious injury.

They came to fix it three times. They were using plastic screws to fix it and of course they weren't strong enough. One of the engineers even admitted that Hotpoint knew all about this problem but just got told to keep replacing the screws. When it happened a fourth time it took about three calls to customer service to get an engineer out. When he eventually came he was just going to replace the screws again but I went bananas and told him I wanted a refund and I eventually got one.

I would never use Hotpoint again for anything.

BabsGanoush · 24/06/2017 10:25

I seem recall years ago Hotpoint washing machines catching fire and have never bought anything Hotpoint.

BewareOfDragons · 24/06/2017 10:26

DH refused to consider Hotpoint products when we replaced our washer, dryer and dishwasher last year. They are ruining their own reputation by acting like this with consumers ... word travels!

HoneyDragon · 24/06/2017 10:29

If it's proved they have had complaints about smoking and fires before then I think they should be charged.

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FanaticalFox · 24/06/2017 10:35

Yep we've got a hotpoint tumble dryer (was repaired under the catching fire warranty thingy then broke and they claimed it was coincidence and nothing to do with their repair. Eventually i negotiated and paid £49 for a new one which is actually better anyway and was a new model so no catching fire issue) a washing machine which has been absolutely perfect so far TOUCH WOOD and a dishwasher which has also been perfect. I pay £11 per month to insure all 3 via domestic and general and i think thats worth it as it includes all accidental damage as well as faults etc and free call outs etc etc. We are just about to inherit a hotpoint fridge freezer too which we can't say no to as its free and only a year old BUT i feel that i would like to get away from hotpoint after this batch of applicances eventually fail as I also felt how they handled the tumble dryer issue was terrible - people DIED during that time from tumble dryers catching on fire but it was all very hush hush and now they've potentially caused the Grenfell fire too but all everyone is going on about is the cladding! Hotpoint need to be fully brought to account on this issue as they certainly weren't for the tumble dryer issue.

BertieBotts · 24/06/2017 10:37

Worth remembering Hotpoint is actually Whirlpool, which also sells products under the brands Indesit, Creda, Swan, Proline, Ariston, and they also manufacture Ikea's own brand appliances.

They trade under a multitude of names so that they can target different price points of the market and also so that when something like this happens people only remember the one brand and don't realise that they should also be avoiding around six others.

TheFatOfTheLand · 24/06/2017 10:38

So many people/organisations that have culpability for this tragedy Sad It's all about the money and the profits to these companies.

ChardonnaysPrettySister · 24/06/2017 10:39

My tumble dryer saga still gives me the rage.

I replaced it after realising it would take years for them to do something about it.


BertieBotts · 24/06/2017 10:39

OK - apparently Proline was Comet's own brand so is now defunct though people may still have Proline appliances of course.

insancerre · 24/06/2017 10:39

I had a dryer that was affected by the recall
It was a month old
I refused a repair and demanded a refund
They ignored me until I emailed the CEO pointing out that the fire brigade had said they were a fire risk and did they want my death on their conscience over £210
They collected it a week later and sent me a check
I would never buy hotpoint

paddlenorapaddle · 24/06/2017 10:44

Hotpoint can sod off they are no better even when you have extended warranty. Our washing machine went couldn't get them to come out so we scrapped it will never have a hotpoint again

HoneyDragon · 24/06/2017 10:58

I had domestic and general cover, they have to defer to Hotpoints decision. D&G refunded me my £50 policy cover as a apology gesture, and tried to get Hotpoint to resolve it but Hotpoint refused saying unless the appliance was kept in my kitchen they wouldn't do a thing.

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Oldraver · 24/06/2017 10:59

My tumble dryer is just outside the date range for the faulty ones but they are constantly sending me letters about it. I've told them on the phone as well.

I had a Hotpoint washer and dryer both with an extended warranty...Yes they cost but I was happy paying it knowing I would always have a working appliances as they used to be good and repair with a day or so. Washer went wrong a LOT.

Then about 18 months ago the washer broke and I spent three days on the phone just going round in circles. I know they were busy with the TD repairs but that was just too much for me...

wondering23 · 24/06/2017 11:00

Mum's Hotpoint integrated dishwasher caught fire a couple of months ago, luckily she was in the kitchen at the time and was able to deal with it immediately, all that was damaged was plastic panel of the machine where the handle/controls are.

When the Hotpoint engineer eventually came out, he had the cheek to tell her that she should be grateful as it had barely damaged anything. Mum replied saying that it didn't have chance to because she was standing in the room at the time - had she been out the worktop and kitchen units (bog standard laminated mdf type) would have caught fire and the house could have done up, including our dog who is generally shut in the kitchen/utility area when no one is home.

It took ages for Hotpoint to finally replace it, now I'm sort of wishing we hadn't told her that she was entitled to a replacement and that she'd gone out and bought an alternative brand and swallowed the cost. Although having said that we've all said we won't leave the dishwasher/washing machine running when we're not at home or asleep.

Oldraver · 24/06/2017 11:00

Ahh posted too soon.

They were on the phone immediatly I cancelled the DD for both of the contracts...funny that

divadee · 24/06/2017 11:47

I wouldn't feel safe with any hotpoint/whirlpool family products in my house and would chuck them away if I did. I stick to Bosch. I know they are expensive but they last and are a good quality. I would like miele but can't afford that

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