Active discussions

Meet the Other Phone. Flexible and made to last.

Meet the Other Phone.
Flexible and made to last.

Buy now

Please or to access all these features

Talk
AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

AIBU; Sanity check, John Lewis refusing to price match

71 replies

waterfallrainbow · 21/02/2017 20:18

So, trying to buy a turntable to play 76rpm jazz records for my father's funeral. Found a good one on Which, and I was going to buy on John Lewis as I normally shop with them. However, £40 cheaper with Richer Sounds. Sanity check please? Are these turntables in any way different? I'm asking John Lewis to price match with the Richer Sounds one, which is, according to Which, the same model only £40 cheaper. It's for my father's funeral - hoping to play his 76 rpm jazz records. John Lewis have refused, claiming they are different models. I know grief can do strange things but how are these different?? www.which.co.uk/reviews/record-players-and-turntables/audiotechnica-atlp120usb/compare-prices

OP posts:
RitaConnors · 21/02/2017 20:19

Is it only online because I have a feeling they only price match actual shops.

itstheyearzero · 21/02/2017 20:21

Its exactly the same. Same model number!

NoArmaniNoPunani · 21/02/2017 20:21

They look the same. Richer sounds is a reputable company, just get it from there

GummyBunting · 21/02/2017 20:22

Richer Sounds is an actual shop. You're not going weird- keep pushing for the price match.

SnowBallsAreHere · 21/02/2017 20:22

This reply has been deleted

Message withdrawn at poster's request.

PinkSparklyPussyCat · 21/02/2017 20:22

I seem to remember seeing something similar on Watchdog. Apparently John Lewis wouldn't price match Richer Sound as the RS price can vary depending where you are in the country.

I'm so sorry about your DF Flowers

SaucyJack · 21/02/2017 20:23

Why not just buy the one from Richer Sounds, and leave John Lewis out of it?

RS are a well established nationwide chain. I'm sure you'll be safe :-)

Sung · 21/02/2017 20:24

I would just buy it from Richer sounds - I shop a lot at JL but for things AV stuff RS would be my first stop ahead of JL.

SparklyLeprechaun · 21/02/2017 20:29

Richer sounds are great, just buy from them. No idea why JL won't match, unless Richer Sounds have a different price in store.

NotStoppedAllDay · 21/02/2017 20:30

What's the price match policy?

We only price match to certain criteria.... ten Mile radius,in stock currently, not online or on offer etc

mygorgeousmilo · 21/02/2017 20:33

Just buy from Richer Sounds and be done with it,

mygorgeousmilo · 21/02/2017 20:34

... and don't add to your stresses and strains trying to argue the toss with John Lewis. Sorry to hear about your dad, sounds like you'll give him a perfect send off Flowers

BarbaraofSeville · 21/02/2017 20:43

John Lewis price match is a con, as you've discovered. Richer Sounds are the place to buy audio, so just buy it from them.

MidniteScribbler · 21/02/2017 20:44

Just buy online. I'll support the company that is already giving the best prices, rather than haggling with another company.

Blinkingblimey · 21/02/2017 20:46

"Never knowingly undersold" - the most bizarre 'shop motto'/'advertising tag line' EVER and completely MEANINGLESS! Just buy it from Richer - we have a sound system (those were the days😁!) from them that's still perfect light years later!

BlisseyMon · 21/02/2017 20:46

Oi! No dissing John Lewis's price match, I flipping love it and use it all the time. I've never had it refused.

Screenshots are what's needed.

HelenaGWells · 21/02/2017 20:50

I would just buy it form Richer Sounds. They are a good and reputable company. Don't waste your time trying to haggle with JL. Sorry for your loss.

BikeRunSki · 21/02/2017 20:52

Why can't you buy it from Richer Sounds? They are superb and hsve shops all over the place.

RedAndYellowStripe · 21/02/2017 20:54

I wouldn't bother and just buy from Richer Sound.
The losers here John Lewis, not you. Their loss.

NotStoppedAllDay · 21/02/2017 20:56

John Lewis match 8 mile radius

GabsAlot · 21/02/2017 20:56

i saw this on watchdog about jl an richer sounds-some crap about different prices in iddferent shops-seems like a con to me

Floggingmolly · 21/02/2017 20:57

Is there a reason you're determined to get it from John Lewis?

dangermouseisace · 21/02/2017 20:57

Firstly- sorry for your loss OP it sounds like you are being extremely thoughtful Flowers

I used to work for John Lewis- their price match isn't a con at all…I spent a lot of time filling out forms for price matches and our shop floor price was dropped if it was indeed matched. Sometimes people bought and then were refunded when it was checked out by the people who do the checking out, sometimes I'd be 'allowed' to phone a shop myself to see if it was in stock and the manager would reduce there and then.

The general thing is that the item needs to be identical in every way, and in stock. It seems that this applies in this circumstance. However, I did notice it said 'all our web prices are valid instore'. That could mean that if you went into a store it could say on the ticket £300, but you could say "I saw it on your website for £249" and they'd have to honour it. But then I doubt it would be a John Lewis price match as the item would not be offered to all walk in customers at that price- they would have to know to ask. That's the only reason I can think of for refusing the price match.

Personally speaking if you live near a Richer sounds I'd get it from there as I'd always had good experiences there, and then fire off a letter of complaint if the web price is actually the same as in store to JL when you have the time, you might get some vouchers out of it.

Original poster
waterfallrainbow · 21/02/2017 20:58

Agree Richer Sound are great, I am actually subscribed to their catalogue, but it's just easier to buy everything from John Lewis and then I can take everything BACK to John Lewis when (if) it breaks!

Glad everyone agrees that I am not going mad! Feel like I'm losing my marbles anyway this week without all this!

But price match is very disappointing. I've been eyeing those signs for 40 years and now the first time I try to use it they make me fill in a great long form and then fob me off! Really not good enough!

OP posts:
londonrach · 21/02/2017 21:00

Refused to price match the same model number camera for me too. Price match is only suits them. Bought £20 cheaper down the road same day, same colour, same model number. Did complain but was ignored. Mis leading advertising!