In watching this panorama documentary to...

[Psycobabble]

Want to punch the faces in of the staff who've been secretly filmed abusing the poor old people in care homes . Bastards. Anyone watching?

Thanks TheHistoryGeek...I am not sure how to change it all either! Have to keep plugging away and not lose sight of my principles and my Duty of care to the people who live where I work...it is their home.