Dd had her braces fitted yesterday and is really, really struggling to eat. I rang up the school dinner provider to ask if they could waive the 7 day in advance booking for school dinners, as it was an extenuating circumstance( school dinners here are always very soft/ mushy, which is usually a disadvantage but would suit dds braces). I was given a whole load of officious bullshit about exact numbers, low availability of food and how my dd would be depriving another child if they sold me a meal for Monday. They said they could only sell me a dinner for Wednesday FFs!
They were so jobs worthy about the whole thing, it made me SO mad. I asked to speak to someone senior who had the authority to make an exception. They just repeated what their colleague had said but eventually agreed to call head office.
I have just had a call back and they have agreed to feed my dd as a massive one off favour to us.
So the problem is solved, but my blood is still boiling! AIBU to think that I shouldn't have had to argue with 2 people and make 3 phone calls to arrange school dinners for next week? Their attitude was about as far from child centred as you could possibly get. AIBU to be appalled by this?