urgent help needed

[hobnobsaremyfavourite]

Tonight we travelled to Portsmouth to travel to France on holiday. When we got to the port we were told that our holiday had been cancelled by our provider SIBLU. We knew NOTHING of this. We had an emailfrom SIBLU YESTERDAY wishing us a pleasant holiday!!!!,
We are frantic and have 4 distressed children in tow. We have had to book into a hotel (v expensive) and are emailing and phoning but can't get hold of anyone this late in the day. No money has been refunded to us so how can they have cancelled our holiday.
ANy ideas.
may not be able to reply as wifi limited,

I know it prob feels like a disaster now but you will get it sorted and it will just be a minor inconvenience in the grand scheme of things. Relax, get some sleep and prepare to kick ass tommorow!

Oh, and you have my sympathies. We've done the Poole-Cherbourg overnighter a few times with a carload of DC, so I can imagine how gutted you must feel.

Thank you bimbo i keep telling myself that and then my mad anxious brain staarts racing again. im no good in a crisis it seems

Do you have travel insurance? Maybe even on your current account? Siblu should sort you out but if not travel insurance should be able to help in some way regarding retrospective reimbursement - they have out of hours helplines to advise.

The thing is that you have paid for your holiday. You have the receipt and (I assume) the money has left your account. I'd still be happier if you called your bank and double checked that the money had left and hadn't left and bounced.

So, assuming you've paid, the company has made a mistake. They will be open at 8am which gives you plenty of time to get it sorted out. They will reimburse you for the hotel, don't worry.

Did you pay on a card that has insurance on it?

I live in Portsmouth in PO1.

Sounds like an absolute fucker, but if you're fine ( eg fake smile + jolly voice) then the kids will be fine and all ensuing (room at travelodge) will be an adventure. You're doing great!

im po12 not saying where but just outside portsmouth

I hope you managed to sort it out this morning hobnobsaremyfave

fingers crossed this is just a wee blip and you are on your way again now

press for compensation though x

I hope you're on the ferry as I type this.

Update
finally got hold of siblu who to be fair have admitted that it's their cock up. apparently they had2 accunts in our name no idea why and the wrong/cancelled one was sent to the port hence the confusion. they have rebooked us onto tonights ferry extended our stay and been very helpful so thumbs up to siblu in the end.
thanks guys so much for your help, positive comments and shoulders last night mumsnet at iits best. oh and thanks to the fab staff at portsmouth holiday inn

Excellent news. Hope you have a fantastic holiday :)

Oh, that's great news. I hope they are being ENORMOUSLY apologetic?

I think everyone is being so nice because my normal kick ass self has turned into a blubbering premenstrual wreck!!

Yes very apologetic!!!

Followed this last night but I had nothing useful to add but I'm very, very pleased and relieved for your family. Have a lovely time away.

Glad it's sorted, have a lovely holiday!

Did they refund your hotel costs, OP?

Hey that is fabulous news! Have a fantastic time on holiday even if you wll be arriving a little late.

Siblu have said they will pay all expenses we have incurred because of this. so hopefully alls well that ends well

Yay!!! Had a feeling it would come good!

Phew ! I followed this last night too but couldnt add anything constructive. Im so pleased it was a simpe cockup and that your holiday has not only been saved but enhanced (extra night in portsmouth -wah hey!)

Have a fantastic time in France :o