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Original poster

Tesco- no delivery

93 replies

VanLife33 · 21/01/2024 12:00

Assuming Tesco has gone down,
Delivery was due between 9 and 10am this morning - not arrived.

Website and app seem to be up and running
No notifications or explanation as to why my order has not been delivered

Anyone else had any problems with their orders this morning?

OP posts:
Greensleevevssnotnose · 21/01/2024 13:43

VanLife33 · 21/01/2024 12:00

Assuming Tesco has gone down,
Delivery was due between 9 and 10am this morning - not arrived.

Website and app seem to be up and running
No notifications or explanation as to why my order has not been delivered

Anyone else had any problems with their orders this morning?

I'm waiting on mine it was due between 10 and 11 then got a message to say by 1.30 but still not here p. Happened last week too

Astrid01 · 21/01/2024 13:43

Mine turned up this morning, I had an text to say it was going to be late but it actually delivered within the original window. The app wasn't working so I only got my receipt about 10mins before it was delivered but pretty much everything there.
I'm in SE England

Original poster
VanLife33 · 21/01/2024 13:45

I've just had my email saying order has been cancelled and to rebook if I want to....

No explanation or anything
Will deffo ring tomorrow to try for a voucher!

Wind is picking up here so anyone having to make it out to the shops take care!

OP posts:
Greensleevevssnotnose · 21/01/2024 13:46

I got the list of substitutions before 9am. Already been to Waitrose once today as I forgot to get dishwasher tablets.

Neriah · 21/01/2024 13:49

AWintersTale · 21/01/2024 12:32

Why do people assume supermarkets are not at the mercy of technical issues like everywhere else?
Our system was down for hours earlier, we all turned up at 6.00am, whilst everyone else still in bed, we unable to pick for three and a half hours.

Why do supermarket staff assume we are telepathic?

This happened to me with Iceland some months ago and it took weeks of arguing to get my money back - and in the end it was PayPal not Iceland who refunded me. Needless to say, I'm an ex customer of Iceland.

Heatherbell1978 · 21/01/2024 13:49

Mine has just been cancelled!

CherieBabySpliffUp · 21/01/2024 13:54

This is the second big IT problem Tesco has had in recent years isn't it? I can see them losing customers over this.

RiverFlowers · 21/01/2024 13:55

Mines just been cancelled ten minutes before it due, no explanation from Tesco, just its cancelled.

They sent the list of subs / receipt and have taken the money so I am not happy at all.

I am now trying to call them to ask why I couldn't have just collected it if it's been picked.

Original poster
VanLife33 · 21/01/2024 14:04

I've rescheduled for Tuesday.

What a pain for everyone. Especially for those unable to nip out!

OP posts:
Hippomumma · 21/01/2024 14:16

Just as an update on my cancelled and apparently refunded order which was due 11-12 today…. It’s just turned up 🙈

frazzled22 · 21/01/2024 14:16

I'm in the same position. Should have been deliveries this morning. Had the receipt emailed and money been taken from my account but no sign of the delivery and no communication from Tesco.
Called the helpline and first it said it was closed then said to call back another time.
Sent messages on WhatsApp and messenger both say will respond in two hours but that was three hours ago!
Assuming a technical problem but they could at least post on their site or social media to tell people what's going on.

Original poster
VanLife33 · 21/01/2024 14:17

@Hippomumma ooo lucky you!

OP posts:
pyewatchet · 21/01/2024 14:19

I'm North Oxfordshire, delivery due 12-1, had a text & email after 1pm to say major delays, will still attempt to deliver up to 10pm tonight. Luckily we're not planning on going anywhere today!

christophefoyle · 21/01/2024 14:51

In Mid Devon too op. Had an email this morning cancelling my late morning delivery due to "an issue with our system"

Greensleevevssnotnose · 21/01/2024 14:54

Mines arrived just now

Original poster
VanLife33 · 21/01/2024 15:00

@christophefoyle hello fellow Devonian!
Battening down those hatches for tonight! Stay safe 👊

I'm glad to hear some of you are getting your orders in!

OP posts:
ilostmyhearttoastarshiptrouper · 21/01/2024 15:01

We're in the north of Lancashire and expected our order this morning but still no update. Anyone know what the issue is?

GreatAuntMaude · 21/01/2024 15:39

Our click and collect for 4-5 was cancelled around 2 pm. Very annoying!

Original poster
VanLife33 · 21/01/2024 15:41

Just had my WhatsApp message 4 hours later saying it was "system issues"

OP posts:
Sunbird24 · 21/01/2024 15:58

Just got mine, driver said that of the 45 vans supposed to go out today from my local store only 5 actually went (so I’m feeling very lucky), and he should have had two runs but only has one. If he goes home once he’s delivered what he’s got on board they don’t pay him his expected hours, but if they send him home they do, so the drivers’ pay is all potentially affected as well as the customers.

nameychange · 21/01/2024 17:06

My shop was due 10-11. Had receipt and money taken. No update email, no response to WhatsApp or Twitter DM 5 hours later. Ap still says in preparation!

IT issues happen but the lack of communication isn’t great customer service

Original poster
VanLife33 · 21/01/2024 17:09

Definitely the lack of communication that got my back up today.
There's no excuse with all the media platforms they could have used instead.

OP posts:
Scutterbug · 21/01/2024 17:39

Mine came at the correct time so I am lucky! Hope everyone who was affected gets compensated x

Original poster
VanLife33 · 21/01/2024 18:17

Oh yay that's good @Scutterbug !

OP posts: