Ocado Christmas slots

[Darkchocolateandcoffee]

So I get some sort of priority Christmas booking on Ocado and it started today. When I woke at 3am I thought brilliant, I'll get a Christmas Eve slot.

But no. The nearest Christmas I can get at 3am on the day that priority booking opens is Tuesday 21 December.

Is there another super super VIP Ocado list that was allowed to book their slots before me?

Or did everyone else set their alarms for one minute past midnight and hoover up the early slots?

Nothing like that on mine. I tried chat but no-one available, not surprising considering the time I guess.

Thanks.

Same for me @Crankley. I'm on the website, rather than the app - could that be why?

Received my email yesterday. Logged on at midnight and kept refreshing my Home page.
Nothing until 12.20 when up popped the message so I clicked immediately to book. 22nd, 23rd and 24 th all gone.!!

That’s the second year this has happened. So, I’ve booked a slot on the 21st but if I can get a later one at Waitrose or elsewhere, I will cancel it.

Too cross to sleep now. 🤣🥴

Are you on the app or website @ScienceSensibility? I've been refreshing since midnight and it's still not giving me the option to book. I need to sleep!

@ScienceSensibility I couldn't get one last year, I know everything was a bit messed up but I got a slot with Morrison's and could have also booked with Asda despite not having a delivery pass with them.

I was a huge Ocado fan but their performance throughout the pandemic has been poor.

I was on the website guys. I don’t have the App (phone storage rationing) 🙂

@Yourownpersonaljesus

Are you on the app or website *@ScienceSensibility*? I've been refreshing since midnight and it's still not giving me the option to book. I need to sleep!

A fellow David Gahan fan, I see 👍🏻

They are staggering slots, I have had my email, can book yesterday, my mum can book from today

And yes knowing how they were at the start of the pandemic, and seeing how people have behaved over the petrol ‘issue’ because of the media shitstirring as they have over food at Christmas I booked my slot at 1 minute past midnight

I tried reloading again and it appeared. Latest I could get was 22nd but that's fine as ordering meat from elsewhere.

Thanks for your help and good luck to those still getting slots.

There’s still slots available here too so it must be your area/the staggered release thing

I finally got a slot! I'm more of a Martin Gore fan @ScienceSensibility .

Still nothing - I hate Ocado more and more with every dealing I have with them. Nasty company, lousy customer service, couldn't care less attitudes. That's it - Waitrose calls.

Just got my slot. Could only get Monday evening, which is earlier than I wanted. No good for fresh stuff etc.

Do keep checking for later slots. I've now got one for the 23rd.

I couldn't book with Ocado all through the lockdowns so I was using Sainsburys. The quality and subs from Sainsbury's were just awful though so I returned to Ocado once they let me book slots again. I'm not massively happy with them and their range does seem much shitter now they are with M&S.

I've had to pay the 9.99 to get my normal Tuesday delivery which isn't anywhere near Xmas

Just out of curiosity, why are people sticking with a company that’s so poor at basic customer service, the most expensive of all the home delivery services, and so much worse than Tesco and Waitrose?

I like the M&S food offering, but it’s just not worth the awfulness of having to deal with Ocado to get it.

@doce I certainly wouldn't stick with Ocado if I thought they offered poor service, but they've always been fine for me - reliable, well stocked, no problems.

I sometimes use Waitrose (because I like their product range) and I find they are much more likely to have missing items/subs than Ocado.

Yes I wanted to swap to Waitrose as I prefer the food but every order was missing close to half the items. Ocado have generally been much better on reliability.

@minipie

Yes I wanted to swap to Waitrose as I prefer the food but every order was missing close to half the items. Ocado have generally been much better on reliability.

I found that with Waitrose some time back, but these days they’re just fine. And a MUCH nicer company to deal with than Ocado.

Ocado have always been much better for stock reliability for me. The drivers are really nice. Tesco delivery in my area is awful, I couldn’t rely on anything turning up and they barely tried to substitute. Same with Sainsbury’s and Sainsbury’s is just as expensive. Our Waitrose is a small store so not many slots available.

If it helps anyone, I easily got a Waitrose slot for 23rd. We loved from Ocado a couple of years ago, after ten years and have been really pleased with them. They’ve really upped their online game and the quality Ave range at Waitrose is excellent.

We booked ours at midnight when the smart pass slots were released. Up with a brand new baby so nothing better to do

Nearest Christmas week slot I can book is evening of Monday 20th. That is useless for fresh stuff for Christmas Day.

I have the Midweek pass and have booked a slot on Tuesday 22nd, but have been charged £9.99 for delivery - is the cost of delivery not covered by the Smart pass during Christmas week? If they are going to charge me a tenner for the privilege, on top of what I'm already paying, I'll get my delivery from Tesco where my delivery pass covers the cost.

I have just looked on their website and Smart pass privileges are suspended that week, so having a pass enables you to book the slots earlier, but you still have to pay for delivery .