Please help. I think XH has put a spy app on my phone

[SpyApp]

There was a software update today.
I went to delete some browser history on my phone and this pop up happened. I Googled Spysie and it's a spying app.

Does anyone know I can check it's on my phone if it's 'invisible'?
Is it something the police would take seriously?
How can I find out if it's him?
Is it even a scam to get people to panic then give the website their details including device's IME?

I'm not in physical danger but I definitely don't want him spying on my phone.

support.spyzie.com/report.html?_ga=2.18847792.809286415.1583791587-480366890.1583791587 contact the company asap

A friend if mine’s now ex husband bugged her house when they split. They got suspicious as he mentioned things he couldnt have known about. Some people are just shit.

I don't really want to give them my IMEI though Pot. I'm feeling a bit paranoid ATM.
I'll try to follow the uninstall instructions until the last step and see if that turns anything up.

Has he had access to your other devices, OP? He could have put a key tracker on etc, be really careful. But yes, you need the evidence. It could be a police matter. I’d report it and take their advice.

I'd be checking the house too. There may be listening devices around there.

Time for a big spring clean OP.

God, how are things like this even in existence and so readily accessible to creeps?

So that screenshot is from chrome, right? Are you able to check the browser history? Might shed light on what spyzie webpages were accessed or dates etc

I’d assume you can remove it by factory resetting your device but you may lose data

The uninstall instructions Harriet kindly posted aren't working because my phone doesn't have those pathways.
Bugger.

What phone do you have?

Yup I searched the browser history and found nothing. Then I did an 'all time' delete of browser history and went on a couple of websites. Deleted browser history again and got the same pop up even though I hadn't been on FB or Spyzie.

Samsung S10+

Can you try this app?

play.google.com/store/apps/details?id=com.antispycell.free&hl=en

OP turn the phone off for now. Tomorrow go to a phone repair place. Most High streets have one. Ask them if they can tell if it’s on your phone and if so can they produce evidence that you can take to the police. If the phone show can’t help you then go straight to the police and report it. You’ll have to hand over the phone though so get a cheap handset and PAYG sim.

That app didn't find anything. Thanks for suggesting it. I've sent the screenshot to Spyzie so maybe they'll be able to tell me how their name got there too.

If you could screenshot your settings we could probably figure out the correct pathway for your phone

Please do report this to the Police. Reports of Domestic stalking and harassment will be taken very seriously.

I would actually recommend submitting your IMEI to them because it is a real program unfortunately

It is listed under the alias “system update service”, look out for anything related to this in your settings

Visual guide, not sure what phone he’s using though:

m.youtube.com/watch?v=gMsQ9HDEqaQ

These are the settings.

Look under apps and biometrics and security, alternatively if your phone has a search function search settings for "Device administrators".

Sorry op might be a silly question but are you posting from a laptop or PC that he could have also accessed in some way? Just be careful

If you do a Google search about how to remove that spyware from your specific brand of phone you might find a step by step instructions.

m.youtube.com/watch?v=zO8uvpxZuGA

This one looks similar to your phone’s software

Actually the video I just posted should be the exact pathway for your phone

Let us know if bloody “system update service” is present!

Just trying it...