Live webchat guidelines

As you know, we're not great ones for rule books here at MNHQ, but we like our live webchats with the great and good to be as useful and enlightening as they can be, for all involved.

We don't pre-moderate or pre-select questions, but given many webchats' popularity, the sheer number of you all and our past experience of trying to fit everything in, we've come up with a few ground rules which we'd be very grateful if you'd follow.

  1. To allow as many folks as possible to be involved, please restrict your questions to one per member plus a follow-up question if appropriate, once you've had a response. (NB don't even think about name changing to ask another, we'll be watching!).
  2. Please keep your question reasonably brief (we'll not doing a word count but it will increase your chance of getting an answer, we suspect, if you don't bang on for paragraphs).
  3. When there are already a number of questions on a single topic, MNHQ will usually ask for people to stop repeating the same question or point. Please follow their instructions to avoid deletion and possible suspension. Rest assured we will ALWAYS let the guest know that it's an area of concern to multiple users and will encourage them to engage with those questions (we learned that lesson with Gordon Brown and his biscuits).
  4. With the best will in the world, guests can't always get through every question, but we make every effort to bring common themes to their attention. Please don't be too disappointed if your specific question doesn't get answered and do try not to keep posting "What about me?".
  5. Obviously you're free to voice your opinion, but do be civil/polite - please afford our guests the same cordiality you would if they stopped by your own house.

Thanks v much,


Last updated: over 1 year ago