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National Trust Family Friendly feedback thread NOW CLOSED

2 replies

AngelieMumsnet · 15/10/2013 12:49

This thread is for the 44 Mumsnetters who visited a National Trust location with their families. As part of the National Trust's MN Family Friendly membership (for more info see: www.mumsnet.com/family-friendly/nt), we asked MN Insight panel members to visit these specific properties to report back on how Family Friendly they were.

Here's what National Trust say: "Were really keen that families visiting our places feel welcomed, and free to enjoy themselves. Thats why we have come up with our family friendly standards. Your feedback will help us to understand how were doing and whether were missing any opportunities. Thank you very much for taking the time to do this for us and we hope you enjoy your visit!"

Below are a few feedback questions for you to answer - if you have any more comments, please feel free to add them to your response.

  • Which NT property did you visit? And who was in your group?
  • What was the weather like when you visited?
  • Were the whole family welcomed into the property?
  • Were there age appropriate activities for your DCs?
  • If you needed to use the baby changing facilities, was it possible for either a Mum or a Dad to change their child in at least one of the bathrooms/ changing stations on-site?
  • Did you notice any breastfeeding friendly signs displayed around the property?
  • Are there family friendly things the property could make more of?
  • Do you have any suggestions for improvements?
  • Overall what is your familys general impression of the NT offer for families?

All selected testers who adds a comment to this thread (and who complete the feedback form which was emailed to you) will be entered into a prize draw where one winner will receive a £100 National Trust gift voucher.

Thanks and good luck with the prize draw!

MNHQ

PS If you're not yet part of our Insight Panel you can sign up here

AngelieMumsnet · 17/01/2014 16:29

ballstoit was having some trouble posting in the thread, so their feedback is below:

- Which NT property did you visit? And who was in your group?
Went to Clumber Park with my DC aged 8,6 & 4 and DSis and bil.

- What was the weather like when you visited?
Weather was cold but dry.

- Were the whole family welcomed into the property?
Yes, we all felt welcomed into the property. Clear signs and all staff/volunteers we spoke to were lovely

- Were there age appropriate activities for your DCs?
There were age appropriate activities for DC, they loved the play area especially.

- If you needed to use the baby changing facilities, was it possible for either a Mum or a Dad to change their child in at least one of the bathrooms/ changing stations on-site?
My DC no longer need changing facilities (yay!)

- Did you notice any breastfeeding friendly signs displayed around the property?
I didn't notice any breastfeeding signs, but did see a breastfeeding mum in the cafe who looked quite comfortable.

- Are there family friendly things the property could make more of?
I felt the property was very family friendly, although the cafe food and drinks were on the expensive side for children.

- Do you have any suggestions for improvements?
It would be great to have unisex or family toilet cubicles. We had my bill with us on this visit, but we have found having male and female toilets some distance apart has been difficult at other places when I'm on my own with the DC. This is a general problem, rather than being solely a National Trust thing though.

- Overall what is your familys general impression of the NT offer for families?
My impression on how welcome families were was very positive...much more so than on visits to other properties (particularly Calke Abbey where I was made to feel distinctly unwelcome when visiting when 3 toddlers a couple of years ago!)

AngelieMumsnet · 24/01/2014 10:59

Thanks for all your feedback! The winner of the prize draw is welshmum80 - congratulations :) I'll be in touch shortly to confirm your details.

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