Get a drip. Has anyone successfully managed to contact them?

[Snozzlemaid]

Ordered my next pen from Get a Drip. Ordered elsewhere last month but have ordered from get a drip before.
I am getting daily emails asking me to provide a photo of last prescription, which is fine, I have a photo I can send. However, the link they are sending just takes me to a page of photos I have previously submitted with no option to add any new photos.
I have logged a ticket, attaching the photo and emailed with photo attached, days ago with no response.
I have tried ringing endlessly over the last few days with no luck. I get a message advising they are finding an agent to answer my call, then holding music for a bit, and then it says there is no one to take my call so hangs up.

Has anyone else managed to contact them about their order successfully?

I was trying to get an appointment with this lot for weeks for an iron infusion - their website says every day for the next 3 months is booked and I'd need to join a waiting list...I didn't bother going any further forward. The website is terrible and faffy - did you get hold of anyone? The number is a generic one which I don't like calling as they cost.

Never got an answer when ringing. Tried multiple times at different times of the day.
I did eventually get a response from one of the messages I sent but it took 9 days.
Thye apologised and said they were really busy but for a pharmacy who is prescribing medications I would expect to be able to contact them a lot easier in case I needed help or advice.

I’ll never order from them again.

I did wonder if they are a front, as they can't all be fully booked for the next 3 months solid for all services. Probably a high end version of vape shops and nail bars.