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Weight loss injections/treatments

Discuss weight-loss injections and treatments, including personal experiences. Mumsnet hasn't checked the qualifications of anyone posting here. You may wish to speak to a medical professional before starting any treatments.

Mediexpress long delays?

20 replies

RedDeer · 30/03/2025 14:07

Hi is anyone having problems with Medexpress not delivering. I was approved on Tuesday now Sunday. And it's been saying awaiting dispatch from Tuesday. I was under the impression that they dispatch fairly quickly, 1-3 working days. Just wondering if they are slow as I don't want to have delays with the treatment. Thanks.

OP posts:
Burnserns · 30/03/2025 14:14

Never used them, but there are regularly threads about delays with this provider.

ScrewedByFunding · 30/03/2025 14:19

Which is ironic because everyone trying to promote their stupid codes swears it's fast delivery.

I use pharmacy2u. Reordered Thursday, delivered Friday. No dicking around with MLM style codes either.

NoTouch · 30/03/2025 14:33

With the recent updates to the guidelines for prescribing I would imagine most pharmacies will be overwhelmed implementing the changes and the additional workload onboarding new customers may be causing some delays.

New customers will need to be patient, and/or if anyone is pharmacy bouncing to get good deals now, trying to have a pen in hand as a buffer for any delays (which comes with it's own set of problems if you don't know what dose you will need in a months time).

I've picked my pharmacy, not the cheapest, not the most expensive. As long as they continue to give the service I want I will stick with them so they know my history. I can't be doing with all the angst/worry from switching, waiting to be approved, rejected, waiting for refunds, trying to get referrals etc.

ApolloandDaphne · 30/03/2025 14:41

Last week i ordered with them on Saturday and my pen arrived on the Monday. I've never had an issue with their delivery service.

mounjaromarc · 30/03/2025 14:51

Just check your junk mail, I had an issue where they were waiting for a reply.

RedDeer · 30/03/2025 14:53

I'm wondering if the people having delays are first time orders like myself? I am just getting anxious as I have never used weight loss injections before.

OP posts:
Marylou2 · 30/03/2025 15:25

I had 10 days delay with my second pen so ordered my 3rd as soon as I could. It arrived this week within 48hrs.

UpToonGirl · 30/03/2025 15:39

I've been with them since Nov, every pen has been delivered super quickly.

FlappingMadly · 30/03/2025 16:59

Never had an issue with Medexpress. Always a fast turnaround. Check they're not waiting for anything from you.

JoyousBear · 30/03/2025 18:39

First pen took a week, the three since have all arrived within 48 hours of ordering.

alwaysthepessimist · 30/03/2025 18:42

RedDeer · 30/03/2025 14:07

Hi is anyone having problems with Medexpress not delivering. I was approved on Tuesday now Sunday. And it's been saying awaiting dispatch from Tuesday. I was under the impression that they dispatch fairly quickly, 1-3 working days. Just wondering if they are slow as I don't want to have delays with the treatment. Thanks.

I had to keep emailing them, ordered my second dose from somewhere else and it was an absolute breeze in comparison

TimeForATerf · 30/03/2025 18:42

I stopped ordering a few weeks ago, but have been with them since June last year. No issues, ever.

Lola3034 · 30/03/2025 18:53

I have experienced delay for a first time ever simply because I typed wrong weight . I must have put something ridiculous in since they sent me an email questioning my massive weight loss. I had to make pictures of shame 🫠 and send my ID again and waiting for resolution. Hopefully they will not refuse to prescribe... Note to self, never order in a rush, in the middle of the night and double check the stuff you type in 😅.

BrownJenkins · 30/03/2025 18:54

Been with them since October last year. Have never had a problem. Ordered my latest pen on Friday and Royal Mail delivered it today.

TinglyandCurious · 30/03/2025 22:38

How strange. I ordered Friday and delivered Saturday - I’m three months in though.

IHateMozzies · 30/03/2025 23:00

I ordered Wednesday evening and pen arrived on Friday.

I would contact the customer services, they are pretty responsive at getting back to you.

RedDeer · 31/03/2025 10:56

Update, it seems to have gone missing in the post, so created to them they are sending me a replacement free of charge.

OP posts:
Mnjmnj · 31/03/2025 11:03

I haven’t had any serious delays. Last ordered on Saturday, 2 days ago, it’s arriving today. It’s not usually quite that quick though. My previous order had a 4 or 5 day wait between payment and confirmation. I think my very first order there was a delay of maybe 5/6 days from payment to confirmation?
It has always arrived within 2 to 3 days of confirmation though.

Melon2312 · 31/03/2025 12:57

My husband ordered his first pen from them last week and was approved and delivered pretty much straight away - I ordered a few days later and have had an email to say they’re experiencing unforeseen delays so I’m still waiting. Hopefully not for too much longer

Kate240 · 31/03/2025 16:02

Yes I had issues. I cancelled my order and went with Ashcroft.

Medexpress were very quick to cancel the order and send a refund (done within 30 minutes).

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