I thought I would post an update on the Family Chemist, specifically in relation to their maintenance policy.
i had a video consultation a few weeks ago, they checked my height and weight, and confirmed I was suitable for maintenance. They said they want a BMI of 21 or above - fine.
They then had no supplies for a week or so because of the upcoming price hike. When they announced they had restocked, I placed an order - only to have it denied. Apparently at BMI of 22 (not 21 as mentioned in the consultation), I would need to send them full body videos every month, showing my weight and height.
This was never mentioned in my consultation- it’s just too much trouble when my weight has been stable and healthy for months now. I pointed out that they have video evidence from the consultation just a few weeks ago, but they said I still need to send a video every time I order - a video that someone else has to film, as how can I get a full body video of myself on the scales? And why on earth do they need height measurement videos every month?
I think this is pretty poor of TFC, and not at all supportive of maintenance. Given their frequent supply issues, I’m just going to take my business elsewhere.