I'm not good at on-line shopping. Over the years I've kept far too many duff items because I was too lazy to send them back. Now I have a policy that if I don't love it, it goes back. OK is not good enough.
I have a largeish order I'd like to place, including a couple of items in more than one size and colour to see what's best. I thought that was how on-line shopping was supposed to work, but if I have to pay Royal Mail rates to return them, it's going to be very expensive indeed, so I probably won't buy anything at all from this company. I can't go into the shop, because we don't have any decent shops round here - even the slightly better shops only seem to sell the bottom end of their range.
Why do companies think it's a good idea to charge for returns and do you use them if they do?