Do you ever order clothes when you have to pay for returns?

[Restorer]

I'm not good at on-line shopping. Over the years I've kept far too many duff items because I was too lazy to send them back. Now I have a policy that if I don't love it, it goes back. OK is not good enough.

I have a largeish order I'd like to place, including a couple of items in more than one size and colour to see what's best. I thought that was how on-line shopping was supposed to work, but if I have to pay Royal Mail rates to return them, it's going to be very expensive indeed, so I probably won't buy anything at all from this company. I can't go into the shop, because we don't have any decent shops round here - even the slightly better shops only seem to sell the bottom end of their range.

Why do companies think it's a good idea to charge for returns and do you use them if they do?

And they charge for that shitty catalogue whether you want it or not

Fucking hell. Wanky next.

We are OVAH

I only ever buy from online retailers with free returns or can return to the store.

I get what you're saying too though Vix

Orangeandlemons - yes, they should refund shipping. But even the big companies rarely do and it's a fight to get the money back. But the law is on your side and a quick email advising them you will notify trading standards usually does the trick

Having been stung for £6 to return one item to Brora I'm now very careful not to buy online unless it's free returns or I can return stuff to a shop. I think about it in terms of bus fair, if it's less than £4 for delivery but free returns then I'll go for it and I'm happy to pay over the odds for next day delivery. However delivery is a fixed cost returns aren't.
Sadly RM has put it's prices up so much that it's not cost effective for the consumer or the company.

Rang next.
When you return all of them you are refunded delivery.
If you keep one... Oh god I can't remember.

Suffice to say you never pay delivery AND returns. Just one

I have stopped ordering from Next, never known such a complicated way of returning things. And you do have to pay if you use the courier service, not if you use the PO. bastards

I will only pay for returns if I am buying a few items in a sale and the savings if I keep one or more of them are substantial enough to offset the delivery costs.

I once made the mistake of ordering from Cos online without checking. I ordered stuff to try on and had to send things back to Sweden or somewhere. it cost me a fortune. Im guessing lots of people complained as it's now free returns.

try to avoid paying for postage now if I can help it. DH works in Central London so I often send him in to work with parcels for Next/Zara/massimo and the like.

I've got this really odd looking dress from Cos which I only wear around the house (whenever I'm not expecting visitors) because it would have been expensive to return it. I don't buy from them anymore.

I try to buy Toast from the John Lewis website. You can then pick up and return from/to your local John Lewis or Waitrose without paying for postage or returns. I've also bought Mango from House of Fraser and returned to the store for free.

Ooh, just re-read BeattieBow's post and see Cos now offer free returns. May give them another chance....

Mango from John Lewis too.

I don't get cos. it all looks weird Theresa may blue space suit

With Cos you have to sift through the odd scuba-diving stuff. I have a silk blouse and 2 pairs of well-cut trews from Cos that I love and have just ordered 3 more things that I hope will be at the chic end of the scale that goes all the way to plain weird

I agree optional cos slim trousers ad silky tops are great. Love te jewellery too

Zara are great.

One click on line to request a courier to come and pick stuff up, Free too.

the cos modelles always look like they are drugged

help! they have put me in a high viz bag

I seem to be attired in a male convicts shirt and he is 30 stone

Beware paying online with Paypal - means you can't return an item to the shop for a refund - found that out the hard way at White Company.

Nehru that shirt might be nice ticked in?

TUCKED in. D'oh.

Vix, please pm me your website too! Am looking for new swimsuit (not bikini) and the one I ordered from Asos is a bit cheap and nasty.