Today's email said.......
Firstly, apologies for the long wait and slow communication. We are working hard to try and keep everyone up to date on their orders but we acknowledge that some of you have had to wait a long time for responses. We also appreciate that it can be very frustrating to not know what is happening with your order and are trying to make sure that we provide better updates moving forward.
We have been working hard to make and send out as many bags as we can each day. The factory has been working as much overtime as possible to achieve this while maintaining the high standard of quality that we demand for all of our bags. Our customer service team have also been working tirelessly, including evenings and weekends in a lot of cases, to try and keep up with your enquiries. We have also brought in extra office staff to help out.
Thousands of bags have already been dispatched and we are completing and sending out hundreds more every day. So we can clear the backlog of bags as quickly as possible bags are being put into production in batches of the same size and colour to allow them to be cut and stitched in the most efficient way. The vast majority of orders should be delivered over the next two to three weeks.
In most cases orders that haven't yet been delivered are either in our factory being worked on or are waiting to go into production. It is just a matter of time before all of these bags are completed.
Some styles of bag proved to be very popular during the sale and as a result of this we have struggled to get leather in quickly enough to keep up with all of the bags that need to be made. We are currently waiting for a number of deliveries of leather needed before bags that use those leathers can be put into production. We are working with our suppliers to get the leather in as quickly as possible.
We are currently waiting for the following styles of leather:
Red Polka Dots, Red Hearts, Pink Hearts, Classic Purple, Pastel Cream, Metallic Purple, Classic Pink, Classic Yellow, Belts, Metallic Pewter
We receive deliveries of leather each week and all of these styles will be back in stock within the next 3 weeks.
I understand that you have already waited a long time for your order and that this is an additional delay. If there are multiple bags on an order we are trying to send them out as they are completed to prevent entire orders being held up. We are of course covering any additional delivery cost involved.
Thank you for being patient with us.
Regards,
Dean Clarke
Zatchels Director