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Can we have a roll-call of online shops which do free returns?

58 replies

GraceVentura · 19/09/2012 16:44

I've got a thing about paying to send things back which don't live up to their sparkly online promise.

I can just about live with paying for delivery, but obv free delivery AND returns is best.

  • Javari tops my list for lovely free-ness (free delivery and returns).
  • Debenhams, White Stuff and John Lewis do free returns too.

Lands End and White Company have been crossed off my online shopping list due to their stingy 'get your wallet out at the Post Office' policy.

OP posts:
sweetheart · 19/09/2012 16:55

Dorethy perkins and gap have free returns

dexter73 · 19/09/2012 16:56

Clarks
Next
M&S

sweetheart · 19/09/2012 16:58

I think ASOS do too

IvanaNap · 19/09/2012 16:58

H&M

MrsCampbellBlack · 19/09/2012 16:58

Boden
It you take something into a topshop store they refund your delivery
My-wardrobe
Netaporter
Matches

sweetheart · 19/09/2012 16:58

Debenhams have been crossed off my list for their new stupid "you can only return certain things to certain places and some stuff is store returns only" policy!

monkeysmama · 19/09/2012 16:59

Zara collect my things for free.

sweetheart · 19/09/2012 16:59

I think you have to pay for H&M returns, I've got a box of stuff sitting at home and no returns label (hence why it's still sitting at home and my Gap and dorethy perkins orders have been sent back already!)

monkeysmama · 19/09/2012 17:00

Cos do free returns too.

bruffin · 19/09/2012 17:00

Surfdome
La Redoute

LaVitaBellissima · 19/09/2012 17:01

Stella & Dot

SoupDragon · 19/09/2012 17:03

Esprit - Free delivery and free returns.

GraceVentura · 19/09/2012 17:03

Ah yes Debenhams returns are a bit of a nightmare now I think of it. Take ages, and they seem to get all confused by the least little thing. At least they make an attempt at being free though (in parts) I suppose.

OP posts:
GraceVentura · 19/09/2012 17:09

ooh some ones I haven't heard of

OP posts:
LaVitaBellissima · 19/09/2012 17:10

I love Cos but my favourite high street store is most definitely Zara Smile
MrsCampbellBlack I love NetAPorter but shop on TheOutnet because it's cheaper

IvanaNap · 19/09/2012 17:14

Really sweet? I've returned to H&M twice for free, recently. lookie here

StatisticallyChallenged · 19/09/2012 17:14

French connection do I think.
Hobbs
House of Fraser
Amazon also do on some things (useful for bras when you want to try various sizes!)

GraceVentura · 19/09/2012 17:18

Figleaves

Lots of great ones here. Smile

OP posts:
bigpants103 · 19/09/2012 17:19

I was about to say you had to pay for returns to h&M now. I paid for my last two parcels but have phoned up and complained and she emailed me a free returns label to print off when I need one so not sure what the policy is?!!

Rindercella · 19/09/2012 17:22

Zalando

Sarenza

Both of the above have free returns.

issimma · 19/09/2012 17:25

This reply has been deleted

Message withdrawn at poster's request.

BlingBubbles · 19/09/2012 17:27

Asos

ChoccyJules · 19/09/2012 17:27

Figleaves only if it's not sale stuff. Got caught out twice by that over the summer.

GraceVentura · 19/09/2012 17:37

ooh I didn't know that about Figleaves Choccy. Big points off their score then.

OP posts:
ChoccyJules · 19/09/2012 18:23

How I let them get me twice, is of course down to my own foolishness!