I've got a thing about paying to send things back which don't live up to their sparkly online promise.
I can just about live with paying for delivery, but obv free delivery AND returns is best.
- Javari tops my list for lovely free-ness (free delivery and returns).
- Debenhams, White Stuff and John Lewis do free returns too.
Lands End and White Company have been crossed off my online shopping list due to their stingy 'get your wallet out at the Post Office' policy.