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Loud autoplay ad again

3 replies

Darragon · 01/07/2026 12:06

Hi I’m being plagued by another loud autoplaying ad. I thought I might have accidentally tapped it the first time but now it’s come up three timess in half an hour. It says betway on the bridge in the screenshot. As soon as I start scrolling past the ad space in a thread, it immediately starts playing in a black window, taking me away from the thread, and when I try and tap out of it, it minimises into a small rectangle and keeps blaring out of my phone. The only solution is to close the whole window and lose the thread I was reading. Iphone. Safari. Image attached.

Loud autoplay ad again

DerekMumsnet · 01/07/2026 15:51

Hi @Darragon

Thanks so much for letting us know. Videos shouldn't play audio unless you've interacted with them, so that definitely isn't expected behaviour.

We're looking into this and are working to identify the source of the issue. The information you've shared about how the ad appeared is really helpful and gives us a much better idea of where to investigate.

Could you send us a link to the page where you saw the ad? That will help us narrow things down further. It would also be useful to know what device you're using, along with your browser (for example, Safari or Chrome).

Thanks
MNHQ

DerekMumsnet · 02/07/2026 14:30

@EmeraldRoulette
Assume the M&S one doesn't have sound, just breaking the top ad slot and overlapping Content? This is a separate issue we are currently dealing with.

Can you confirm its doing the attached?

Loud autoplay ad again

DerekMumsnet · 03/07/2026 10:47

Thanks @EmeraldRoulette!

That is really helpful. If you see the ad again, do you mind clicking the ad and posting the copied URL? If our partner struggles to find the specific advertiser we can give this to narrow down search further!

Thanks so much for your help on this.
MNHQ

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