Loud autoplay ad again

[Darragon]

Hi I’m being plagued by another loud autoplaying ad. I thought I might have accidentally tapped it the first time but now it’s come up three timess in half an hour. It says betway on the bridge in the screenshot. As soon as I start scrolling past the ad space in a thread, it immediately starts playing in a black window, taking me away from the thread, and when I try and tap out of it, it minimises into a small rectangle and keeps blaring out of my phone. The only solution is to close the whole window and lose the thread I was reading. Iphone. Safari. Image attached.

It’s just done it again. This advert is really annoying me now.

Hi @Darragon

Thanks so much for letting us know. Videos shouldn't play audio unless you've interacted with them, so that definitely isn't expected behaviour.

We're looking into this and are working to identify the source of the issue. The information you've shared about how the ad appeared is really helpful and gives us a much better idea of where to investigate.

Could you send us a link to the page where you saw the ad? That will help us narrow things down further. It would also be useful to know what device you're using, along with your browser (for example, Safari or Chrome).

Thanks
MNHQ

@DerekMumsnet there's an M&S advert doing this now

I can't even cross scroll past it without it automatically playing - and it's really loud!

@EmeraldRoulette
Assume the M&S one doesn't have sound, just breaking the top ad slot and overlapping Content? This is a separate issue we are currently dealing with.

Can you confirm its doing the attached?

@DerekMumsnet no for me it comes in the centre of the page

It does have sound, it plays loud music

I think it's for the M&S kids range.

using Safari on an iPhone.

Thanks @EmeraldRoulette!

That is really helpful. If you see the ad again, do you mind clicking the ad and posting the copied URL? If our partner struggles to find the specific advertiser we can give this to narrow down search further!

Thanks so much for your help on this.
MNHQ

Sorry I don’t know specifically which page it was on now but will make a note of that next time if it happens again.

@DerekMumsnet

I have been getting this type of ad every page on FWR threads. And if I scroll anywhere near the ad, it pops up. And it is quite resistant sometimes to swiping it away.

Just came up on the index page for FWR current threads. @DerekMumsnet

The ad is very sticky as in, it doesn’t want to close with swiping. And I have found that it will sometimes close then immediately spring open again.

Sorry @DerekMumsnet one just came up for Marks and Spencer on this thread: https://www.mumsnet.com/talk/amibeingunreasonable/5553555-aibu-to-skip-my-managers-dinner-party-if-im-being-pushed-out iphone 15 Safari and WLAN. I didn’t get a screenshot as I’m sitting with DD waiting for her to go to sleep and don’t need the loud noise waking her up! I had to shut it down asap. That’s the worst thing about this type of ad, it always gets me at a really inconvenient time! My phone is on silent there’s really nothing more I can do to prevent this.

It’s just done it again on this other thread. Same M and S ad. https://www.mumsnet.com/talk/amibeingunreasonable/5554029-how-bad-is-it-for-a-14-yo-not-to-say-hello-to-someone-when-they-walk-into-the-house It wouldn’t exit easily at all and instead minimised in a corner of the screen still blaring. Screenshot attached. I’m getting really annoyed now. This has been going on for months and I’ve had enough. Giving up on MN for the day. My kindle app doesn’t do this.

Hi All,

Thanks @Darragon, can we try something new for you? I am aware this is taking far longer than we want, we are reaching out to partner again to help us track this down.

Can you try clearing your cache and cookie with the hope of short-term remedy. (M&S seem to really like your cookies!).

Clear cookies and cache without clearing browsing history

1. Open Settings.
2. Tap Apps.
3. Tap Safari.
4. Scroll down and tap Advanced.
5. Tap Website Data.
6. Tap Remove All Website Data.
7. Tap Remove Now to confirm.
8. Reopen Safari and test the website again.

THis is likely to sign you out and will resurface our CMP but that is normal. Any issues please message here again!

Kind regards,
MNHQ