Loud autoplay ad again

[Darragon]

Hi I’m being plagued by another loud autoplaying ad. I thought I might have accidentally tapped it the first time but now it’s come up three timess in half an hour. It says betway on the bridge in the screenshot. As soon as I start scrolling past the ad space in a thread, it immediately starts playing in a black window, taking me away from the thread, and when I try and tap out of it, it minimises into a small rectangle and keeps blaring out of my phone. The only solution is to close the whole window and lose the thread I was reading. Iphone. Safari. Image attached.

It’s just done it again. This advert is really annoying me now.

Hi @Darragon

Thanks so much for letting us know. Videos shouldn't play audio unless you've interacted with them, so that definitely isn't expected behaviour.

We're looking into this and are working to identify the source of the issue. The information you've shared about how the ad appeared is really helpful and gives us a much better idea of where to investigate.

Could you send us a link to the page where you saw the ad? That will help us narrow things down further. It would also be useful to know what device you're using, along with your browser (for example, Safari or Chrome).

Thanks
MNHQ

@DerekMumsnet there's an M&S advert doing this now

I can't even cross scroll past it without it automatically playing - and it's really loud!

@EmeraldRoulette
Assume the M&S one doesn't have sound, just breaking the top ad slot and overlapping Content? This is a separate issue we are currently dealing with.

Can you confirm its doing the attached?

@DerekMumsnet no for me it comes in the centre of the page

It does have sound, it plays loud music

I think it's for the M&S kids range.

using Safari on an iPhone.

Thanks @EmeraldRoulette!

That is really helpful. If you see the ad again, do you mind clicking the ad and posting the copied URL? If our partner struggles to find the specific advertiser we can give this to narrow down search further!

Thanks so much for your help on this.
MNHQ

Sorry I don’t know specifically which page it was on now but will make a note of that next time if it happens again.

@DerekMumsnet

I have been getting this type of ad every page on FWR threads. And if I scroll anywhere near the ad, it pops up. And it is quite resistant sometimes to swiping it away.

Just came up on the index page for FWR current threads. @DerekMumsnet

The ad is very sticky as in, it doesn’t want to close with swiping. And I have found that it will sometimes close then immediately spring open again.