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Why are my settings showing the wrong email address and usernames?

2 replies

Lostallhistory · 10/06/2026 18:42

My settings is showing an email address that isn't mine and doesn't show any of my previous user names.

AmeliaPMumsnet · 02/07/2026 11:24

Hi @Lostallhistory,

Apologies for the delay in replying. A member of the team reached out to you via email about this issue. Can we check you've received that alright?

Thanks and let us know if you have any questions.

AmeliaPMumsnet · 08/07/2026 12:57

Hi @Lostallhistory,

Would you mind checking your spam/junk folder to see if it landed there?

As Lougle mentioned, it would be super helpful to see exactly what you're seeing. Would you be able to send screenshots of your settings page to us via email on [email protected]? If you could also include the email address that you think should be associated with your account, that would be amazing.

Let us know if you're unsure how to screenshot and we can send you some instructions.

We should be able to help from there. Thanks!

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