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Sound - on ads and cutting off my earphones

3 replies

Needlesnah · 06/11/2025 10:15

Today I noticed my music (AirPods) keeps cutting off every time I click on to a new page or thread. I suspect it has something to do with the ads.

I have been meaning to post about the ads anyway because they come up with sound when I’m scrolling through a thread and for the life of me I cannot see how to turn it off or make them automatically silent - I can do this on other sites, why can’t I do it on mumsnet? I should be able to set the ads to be silent unless I click on the speaker icon, not the other way round. Of course I can’t even see a speaker icon... I don’t need loud ads projecting through the tube or bus I am on…

IPhone 15, up to date iOS although this has been happening on the older iOS as well. Not the app, on the webpage.

JoMumsnet · 07/11/2025 11:18

Hi @Needlesnah - sorry to hear you're having these sound issues. We've had a quick look behind the scenes and it appears that you're on the 26.0 version, not the latest 26.1 update. Please could you have another go at installing the update and see if things are working better once you're on that version?

Do let us know how you get on - we'll happily take a closer look if you're still having issues.

JoMumsnet · 07/11/2025 12:46

Thanks for checking, Needlesnah. Fingers crossed things will run smoothly once it's installed.

BeckyAMumsnet · 18/11/2025 11:27

Thanks @EmpressaurusKitty we're looking into this now. If you catch it happening again, the screenshots are really useful.

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