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HesarealJacquelineHigh · 20/10/2025 08:17
Yet again, more ads making the site unusable. How exactly are you supposed to get rid of this when there is no 'x' or skip option?
HebeMumsnet · 20/10/2025 09:12
Morning @HesarealJacquelineHigh and @YellowKettle . We'll see if we can track these down now to have a look. If anyone is able to post a url for either of these ads or give us any more info on them such as company name or place on the board where you saw them, that would be really helpful.
We can see that there's no 'skip' or 'x' button to close (this can be 'normal' for some ads) but are you able to scroll past them?
HebeMumsnet · 22/10/2025 09:28
Morning, everyone. Can we ask, for people experiencing this problem of the pages reloading and sending you to the top of the page, can you see if there's a particular ad appearing to cause this? We've looked at the ads screenshot at the top of this thread and haven't been able to replicate this issue so we're trying to work out if those were one-off problems or if those particular ads are causing issues for many people.
We know it's a big ask as it's difficult to know when it's going to happen but if anyone is able to get a screen video of this in action and can send it to [email protected] (and then just let us know on this thread that you've emailed it in) that would be really helpful. It's also useful to have a screenshot of any ads that seem to be causing this issue, or information on what the ad was for and what happened when it appeared.
Clearning your cache does also seem to be helping as we solve some of these problems individually. You don't have to clear everything - just your Mumsnet cookies.
Thanks again for your patience while we resolve this.
JoMumsnet · 30/10/2025 13:15
JDM625 · 30/10/2025 09:46
@HebeMumsnet As per above, I've sent screenshots to the email address above of the same adverts taking over the entire page.
Thanks very much, JDM625 - we're taking a look.
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