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Original poster

Ads covering whole page.

7 replies

Christmaspresentsareinthewardrobe · 13/10/2025 08:00

I've attached a picture.
The advert comes up, covers the whole page and you have to click off the page to remove it.
I've had to go off this page three times to write this.
The adverts like the coop one that cover most of the page are annoying but this advert makes the site unusable.

Ads covering whole page.
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MNHQ

BeckyAMumsnet · 13/10/2025 14:26

Hello, and thanks to everyone who’s sent through screenshots and especially to those who’ve managed to capture screen recordings. We really appreciate it.
We’re looking into this as a priority and we’re sorry it’s affecting your ability to read threads.

If anyone else is able to send a screen recording showing the scrolling issue (and any ads visible at the time), that would be incredibly helpful. Recordings let us see exactly how and when the problem appears on different devices, which makes it much easier for us to pinpoint what’s going wrong and fix it.

Thanks again for your patience while we get this sorted,

MNHQ

PipMumsnet · 13/10/2025 16:57

JurassicPark4Eva · 13/10/2025 16:48

How do we send you a screen recording @BeckyAMumsnet ?

Hello, this link should prove helpful for screen recordings https://www.mumsnet.com/i/screenshots-screen-recordings-across-devices
MNHQ

MNHQ

BeckyAMumsnet · 13/10/2025 17:13

Thanks everyone for reporting this and for sending across all the info. We think we’ve identified the culprit and have flagged it with our ad partner, who are treating it as a priority. We're hoping it won’t take too long to get sorted.

We really appreciate your patience as we know how irritating this is and we’re very sorry for the hassle.

MNHQ

BeckyAMumsnet · 14/10/2025 10:08

Morning, everyone.
It’s been a tricky one to pin down, unfortunately, but we’ve now completely switched off the ad unit we think was causing the issue.
If you spot the problem happening again from this point onwards, please do let us know - it’ll really help us narrow things down and get it properly sorted.
Thanks so much for your patience, and we’re really sorry for the inconvenience.

MNHQ

BeckyAMumsnet · 14/10/2025 13:31

Hello, everyone - can you let us know if it's still happening as of now?

Screen recordings can be sent to [email protected] - thank you.

MNHQ

BeckyAMumsnet · 14/10/2025 16:26

Thanks so much for your patience while we’ve been digging into the problem ads. We know it’s been a real pain and is making threads almost impossible to read for some of you. We’ve been working with our ad tech partners to track down the cause, and we’ve now blocked the ads we think were responsible.

Unfortunately, some browsers will hang on to old versions of ads for a while, which means a few users may still see the problem until their cache updates.To help make sure you’re seeing the latest (hopefully fixed) version, it would really help if you could clear your browser cache. Here’s how to do that on Chrome:

  1. On your computer or phone, open Chrome.
  2. Click the three dots in the top right corner.
  3. Go to Settings → Privacy and Security → Clear browsing data.
  4. Choose “Cached images and files” (you don’t need to clear passwords or history).
  5. Click Clear data, then restart your browser and open Mumsnet again.

We know it’s a bit of a faff, but this makes sure your browser loads fresh ads rather than older cached ones that might still cause the scrolling issue. If you’re still having problems after doing that, please post on this thread or email [email protected]

Thanks again for your help in getting this sorted - so many of you sent screen recordings and we really appreciate that you took the time to do that

MNHQ

LilyMumsnet · 17/10/2025 15:15

Hi @FuzzyPuffling could you email a screenrecording of the hush advert to [email protected] so we can take a closer look?

@Lifestooshort71 thanks for letting us know. Can we see a screenshot so we can try and see what's happening here?

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