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Constant intrusive videos

6 replies

BTECBetty · 23/08/2025 00:54

These are driving me mad. I understand you need to sell advertising space, but on every thread there is a highly intrusive video. Even when I close them down they reappear on the same thread! Surely once a user has closed the ad that should be it?

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MNHQ

BeckyAMumsnet · 26/08/2025 15:53

Thanks to everyone who’s taken the time to share feedback about the new video ads and our apologies for the delay in responding. We understand that they can feel intrusive, and we’re working with our ad partner so improvements can be made.

Once closed, the ad should not reappear on the same page. It may show again if you move to a new page, but if it appears without navigating away, please send a screen recording to [email protected] so we can investigate. We’re aware that the close button can be fiddly on some devices, and this is something we are monitoring.

While advertising is an important part of keeping Mumsnet free to use, we want to make sure it doesn’t disrupt your experience more than necessary. Your feedback is really helpful in helping us strike that balance.

MNHQ

PipMumsnet · 29/08/2025 13:53

Hello and thanks for your patience.
We made a change yesterday which means that when you close the video player with the 'X' you should see fewer videos. However if you press "Skip" the videos will keep appearing so you must close with "X".
MNHQ

MNHQ

PipMumsnet · 29/08/2025 15:06

Hi @clotheslinefiasco
Sorry this is proving to be so frustrating, could you by any chance take a screen recording when this happens next? And then please email it to us at [email protected] for my attention.
Pip

MNHQ

HebeMumsnet · 01/09/2025 12:02

Morning, everyone. We're still working on this. In the meantime, just a quick recap of things that might help and other things that will help us find fixes.

Always press 'X' rather than 'skip' if there is an option. That should help prevent the ad popping up again.
For the new 'pop-up' video ads: Each one should include an ‘X’ button. If you click the ‘X’, you should not see that type of ad again during your session. (If you do please let us know with a screenshot if possible). If any of these ads appear without an ‘X’, please share screenshots so we can investigate. If you are seeing the same ad repeatedly after clicking the ‘X’, video recordings would be very helpful, too.
For all other ads (ie not the pop-up video style), please send screenshots if you can, which will help us troubleshoot.

Many thanks for your help and patience with this.

MNHQ

HebeMumsnet · 03/09/2025 12:33

Afternoon everyone. We're still looking into this and are also looking at some of your individual questions and trying to replicate what you're seeing. We do have a few answers for some of you in the meantime, though.

@Rinoachicken Thanks for the screengrab. This looks like a standard display ad so there won't be any 'x' to hit here. You should just be able to scroll past it though. Let us know if it's not letting you do that or is otherwise misbehaving.

@TessTickle0 Sorry you're still having problems with this. We really need to see it in action in order to work out what's going wrong. Would you be able to email us a video of it in action to [email protected]. please?

@HEC2746 You should just be able to close that using the 'x' button at the top right (just under your battery sign)

MNHQ

HebeMumsnet · 22/09/2025 19:58

Can we just check - it looks like some of you who are coming across ads that can't be closed are in iPad. We'd like to know if that's always the case. If you're finding ads that don't have a 'x' in the corner to close them can you tell us what device you're using please?

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