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Original poster

Losing posts on edit in the app

3 replies

Aria999 · 11/04/2025 14:20

I have twice now tried to edit a post in the app only to have my post disappear.

it doesn't happen every time I use edit, just sometimes.

when I try to go back to the thread it says 'are you sure, you will lose your post' but the post is definitely already gone, the comment box is blank.

after I said yes exit anyway it then crashed (wasn't letting me do anything at all) and I had to close and reopen the app to do anything else.

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MNHQ

JoMumsnet · 11/04/2025 14:32

Hi @Aria999

Sorry to hear you've lost some posts - that sounds very frustrating.

Can we ask a few questions to get to the bottom of this -

  1. Are you using iOS or Android and which device (i.e. iPhone 12 Max)
  2. Which version of the app you're using (you can find this by opening the app, selecting the profile menu in the top right hand corner. The app version will be at the bottom of that menu)
  3. Could you please let us know if you've always had this issue or if it only started recently. If it was recently, do you have a rough idea of when it started?
  4. Would you be able to share a screen recording of the issue with us via email?

Thanks in advance.

MNHQ

HebeMumsnet · 14/04/2025 11:39

Morning @Aria999 and @RockaLock.

We're still not able to recreate this issue at our end, unfortunately but we're really keen to get to the bottom of it. Could we ask you to take a screen recording of the issue and send it to us at [email protected]? This should help us masssssively with recreating it and resolving.

@RockaLock Can we also ask if you are minimising the keyboard on your iPad using a button that is usually at the bottom right hand side of your keyboard? It has a little keyboard picture on it. We aren't sure but we think that might be part of the issue and it would be great to rule it in or out. Thanks!

MNHQ

HebeMumsnet · 23/04/2025 09:39

Morning @RockaLock and others.

We're working on a fix for this now. In the meantime, it looks like the problem is that button we described - the keyboard icon bottom right. If you could not use that but instead use the little tab at the top of the reply box to drag the reply closed, that should be a good workaround until the keyboard button bug is fixed.

Watch this thread for updates

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