Is this a genuine email?
If it isn't you need to warn people.
If it IS.. why are you sending unsolicited emails?
Thank you for bringing to our attention the issues you have been experiencing with <link removed by poster>. We understand how frustrating it can be to encounter these problems when visiting the site, and we are committed to resolving them for you.
To better understand and address the challenges you’re facing, we’d like to arrange a screen-sharing call with a member of our tech & product team. This will help us pinpoint the exact issues you’re encountering and work towards a solution more effectively.
If you're open to a call, feel free to book a time that works for you through the Calendly links:
<link removed by poster>
We greatly appreciate your patience and cooperation as we work to improve your experience on <link removed by poster>
Looking forward to your response!
Best regards,
Kasia Maj
UX/UI Designer