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Premium subscription suddenly cancelled

1 reply

Dexterrolledoffthesofa · 07/12/2024 15:20

I've been a Mumsnet premium subscriber for ages.
A couple of days ago, I had an email saying they couldn't take payment - I thought it was a scam as I know I have the money, so ignored it.
However yesterday, I get the same email, and started to get adverts.
So I checked this time, and the billing info is showing that my card expired in Nov 23 (it doesn't, it's still current) the same card that was used to take payment (successfully!) last month.
Anyone else had similar??
@MNHQ what's going on??!!

BeckyAMumsnet · 07/12/2024 16:10

Hello @Dexterrolledoffthesofa we're sorry you're having issues with Premium - we'll drop you an email now.

Watch this thread for updates

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