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Original poster

Adverts and site continually freezing and crashing

4 replies

Smartiepants79 · 18/11/2024 10:08

Is anyone else finding this to absolutely awful at the moment.
The site is freezing and crashing every time I attempt to load a new page.
I’m very sure it’s not my wifi.
It is beyond frustrating.

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MNHQ

Rebeccaatmumsnet · 18/11/2024 10:12

Hey @Smartiepants79, Thanks for getting in touch.

Can you check for me what your settings are set as?

I'd like you to go to Settings, Talk Settings and then look for a section under 'Thread posts' that says 'On threads show messages per page'. When you find that section, can you tell me what it's set to? I've attached a picture to help.

Adverts and site continually freezing and crashing
MNHQ

Rebeccaatmumsnet · 18/11/2024 10:23

@Smartiepants79 Perfect! Thank you. No that's fine. I just need to know initially 😊

  1. Can you tell me what device you're on? (E.g. iPhone 11 Pro).
  2. Can you tell me which browser you're on? (E.g. Chrome)

@allthemiddlechildrenoftheworld You are correct! We get most issues of crashing and freezing on 1000 posts per page. However, we have noticed some reports of issues like @Smartiepants79 . Can you tell me what device and browser you're on @allthemiddlechildrenoftheworld ?

MNHQ

Rebeccaatmumsnet · 18/11/2024 11:05

@Smartiepants79 Super! I need to see if it's a similar issue we're seeing with other users, which is due to a setting in Safari.

Can you now try something on your iPhone settings:

Settings -> Apps -> Safari -> Advanced -> and turn off 'Privacy Preserving Ad Measurement'

If you could try the above and let me know if turning that off helps/doesn't help the crashing and freezing you're experiencing.

MNHQ

Rebeccaatmumsnet · 02/12/2024 13:16

Hey All,

Thanks for getting in touch. If anyone's still having issues can you fill in our survey so we can gather some information and feedback to the technical team. Here's the link: https://www.surveymonkey.com/r/VDMHW77

Thanks in advanced!

Technical Problems on Site

Take this survey powered by surveymonkey.com. Create your own surveys for free.

https://www.surveymonkey.com/r/VDMHW77

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