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4 replies

AnchorWHAT · 02/09/2024 11:07

I keep getting this advert that covers almost all the screen, i am on an ipad
https://www.americanexpress.com/en-gb/credit-cards/marriott-bonvoy-credit-card/?sourcecode=A0000HCACK&cid=DIS_GLB0005P9H_GLD000TVAT_GLF000U9S1&dclid=CMKmmJGBpIgDFWmS_QcdamgJWQ
its making it impossible to read anything, can you help?

HebeMumsnet · 02/09/2024 11:18

Hi there @AnchorWHAT

Thanks for letting us know about this. Can we ask where the ad is appearing? And also is it just popping up randomly or does it appear when you 'do' something like scroll past it or go to a new page? Finally, is there a 'x' button to allow you to close it or can you scroll down past the ad?

Thanks!

HebeMumsnet · 02/09/2024 12:20

Fingers crossed @AnchorWHAT . If you do spot it again, could you possibly get a screenshot and post it here? Thank you!

JoMumsnet · 06/09/2024 14:00

Thanks for posting these screenshots, @AnchorWHAT - we're looking into this right now.

HebeMumsnet · 09/09/2024 10:10

Hi there @AnchorWHAT . Thanks for your patience with this. The problem seems to be that some ads are unable to distinguish between Tablet and Mobile so they are showing up in the middle of the screen on tablets in between content (as it appears on mobile). We're still trying to fix this but it's proving to be a bit more time-consuming than we had thought.

Could we ask you to try Mumsnet in a different browser and let us know if the problem persists then? And anyone else who's still having this issue, it would be great if you could do the same. Give it a go in another browser and let us know here if the problem seemed to remain or not and which browsers you were using.

Thank you! Flowers

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