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Aviva video ad playing itself

3 replies

minipie · 19/06/2024 11:06

There’s an Aviva wealth video ad that has started to play all by itself while I’m browsing MN. Most of the time it’s a little thumbnail pic at the top but then every so often the video opens and plays. I haven’t clicked on the thumbnail or even hovered over it.

This is really off putting as it makes it very obvious I’m on MN and if I’m trying to be quiet (eg partner is in bed or watching TV) it is loud and interrupts. It’s making me not want to use MN at all and I am here a lot Blush

Just me? Is there a fix?

LilyMumsnet · 19/06/2024 20:15

Hi OP

This shouldn't be happening and we're sorry for the inconvenience! Please can you let us know what device and browser you're using, and can you get a screenshot of the advert for us? It would also be really helpful if you clicked the advert and gave us the URL to where it takes you.

HebeMumsnet · 15/07/2024 10:53

Hi there @Igotjelly. Is the video 'unmuted' by default for you too? ie, is it playing out loud automatically?

Again, if it's possible to send us a url when you click on the ad, or better still a screen video if you can catch it happening, that would be brilliant. Thank you.

DawnMumsnet · 23/07/2024 11:42

Thanks @minipie - that's helpful. We're investigating now and will be back soon with an update.

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