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Original poster

How do I get rid of the BabyGaia advert?

3 replies

ifIwerenotanandroid · 25/05/2024 12:41

This ad keeps coming up & I'm sick of seeing it. I've tried reporting it to google under all 4 options, but it immediately comes up again. Once I reported it about 5 times in a row & a different ad appeared - only for the BabyGaia one to appear as the banner at the top of the page! What part of 'I'm not interested in this ad' does google not understand?

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MNHQ

DawnMumsnet · 27/05/2024 14:32

Hi @ifIwerenotanandroid and @ifIwerenotanandroid

We're really sorry this ad's causing issues for you. Can you please give us some details about the device / browser / version of the site you're using so we can take a closer look here? Thanks in advance.

MNHQ

HebeMumsnet · 29/05/2024 11:36

Morning, everyone.

We've had a further look at this ad this morning. It's the correct size and ratio etc, so you should be able to scroll past it as well as close it with the 'x' at the top.

However, you're correct that it hasn't been behaving as it should. It shouldn't be popping up again endless times, and we're fixing that right now, so hopefully shouldn't be a problem for much longer.

Thanks for letting us know.

MNHQ

HebeMumsnet · 29/05/2024 12:41

Back with a quick update as we're still looking at this ad and we think a lot of the problem might be to do with 'user' selections rather than the ad itself.

If you have selected 'withdraw consent' essentially the cookies won't work, so the capping that applies to the number of times our ads will appear won't apply and you will get ads, over and over again. If you go to "Privacy settings" and select 'accept all', those cookies will work better.

You'll experience the same issue if you have an ad blocker installed. We don't allow ad blockers as part of our Ts and Cs - there's a fuller explanation on this thread, and so what happens is ads will still turn up but the cookie info attached to them won't apply and you'll have the ads appearing too often or incorrectly. If you uninstall the ad blocker that should sor the issue.

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