Talk

Start new thread

Flip

Back to thread

Original poster

Site freezing on laptop

3 replies

BishyBarnyBee · 29/04/2024 09:52

The site is continually freezing so I can't click on any real threads but the advert threads are clickable. This has been going on for a week or so. No issues in the app.

Might be linked to big video ads - Vodaphone, Virgin - which seem to take up a lot of the screen at the time this is happening.

Anyone else experiencing this? Any way I can stop it happening?

Thanks.

Go to post

MNHQ

HebeMumsnet · 29/04/2024 10:04

Hi @BishyBarnyBee . Thanks for getting in touch. Can we just gather a bit more information to help us look into this?

1.Sounds like you're talking about the main site only as this doesn't happen when you're on the app?
2.Can you tell us what sort of device and browser you are using?
3.Is this happening on ALL threads that aren't promoted pages or just some? If you could send us the urls to any of the threads this is happening on that would be useful, too.
4.You mention a Vodaphone ad and a Virgin one. Are these always present when this happens? And can you send us a url to the page the ad 'clicks through' to?
5.If you are able to send us a screen recording of this in action, that would be really helpful so we can see what's going on.

Thank you!

MNHQ

LilyMumsnet · 30/04/2024 15:54

OnlyLoveCanBreakYourHeart · 30/04/2024 14:18

This is happening to me too. It seems to load only when I close the Promoted by Mumsnet posts in the main menu.

Hello!

Could you answer Hebe's questions to the OP? It's a big help when we try and replicate issues!

MNHQ

LilyMumsnet · 01/05/2024 15:04

Thanks so much for all of the information - we're investigating now and will come back when we have an update for you.

Watch this thread for updates

Tap "Watch" to get all the latest updates

End of posts

There are no more MNHQ posts on this thread

Back to thread

Flip