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Original poster

Problem reading private messages on the phone

5 replies

5foot5 · 08/08/2023 10:29

I can access private messages OK on my Windows laptop. However, on my Android phone when I go in to private messages I see the start of the message but when I click on it to read the whole message I get the Error 500 message. I.e., "our server is having a moment and we are making it a strong cup of tea!"

It must be a long cup of tea because this has been going on for at least a week. I have Android version 9 on a Huawei phone.

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MNHQ

JoMumsnet · 08/08/2023 11:58

Hi @5foot5 - thanks for flagging this to us. Sorry you're having this problem with PMs. We're taking a look behind the scenes and will be back soon...

MNHQ

LilyMumsnet · 08/08/2023 14:32

Hi OP,

Can we just check what browser you're using?

MNHQ

HebeMumsnet · 09/08/2023 09:29

Thanks @5foot5 . We're looking into this now. In the meantime, could you try clearing your cache and letting us know if that helps at all? Thank you!

MNHQ

ImaniMumsnet · 10/08/2023 13:12

Hi @JulesJules - we're sorry you're also having this problem. Are you also able to confirm the browser you're using and also please try clearing your cache too to see if this makes a difference.

MNHQ

LilyMumsnet · 11/08/2023 15:03

Hi OP

We think it'd be really useful for us if we were able to see this happening. If possible, please could you email a screen recording to [email protected] so we can try and replicate?

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