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Help Mumsnet: I can’t respond to private messages

5 replies

Neverknowinglyunderbold · 25/05/2023 07:05

I received a PM from someone looking for a bit of advice but try as I might to respond, it’s not being allowed.

I can type a response but then the arrow to press send gets greyed out and it’s then not possible to press send.

It’s been going on for the past week. Well I’ve only notice it since last week.

Any ideas why?

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MNHQ

LilyMumsnet · 25/05/2023 07:55

Hi OP

Please could you let us know what device and browser you're using to access the site, and please could you try and see if you can private message me?

MNHQ

LilyMumsnet · 25/05/2023 09:41

Hi @ssd

Do you have another browser you can try, and could you make sure that your current browser is up to date?

MNHQ

LilyMumsnet · 25/05/2023 10:27

Hi all

Could you try clearing your cache?

If you don't know how to clear your cache, you can find instructions on how to do it here: http://www.wikihow.com/Clear-Your-Browser%27s-Cache

8 Ways to Clear Your Browser's Cache - wikiHow

While your browser cache usually helps websites load faster, it can sometimes prevent you from seeing the most up-to-date version of a webpage. In some cases, an old or corrupted cache can even cause a webpage to load improperly or prevent...

http://www.wikihow.com/Clear-Your-Browser%27s-Cache

MNHQ

LilyMumsnet · 25/05/2023 10:53

By the way, this is just a shot in the dark whilst we investigate. We're trying to replicate it now!

MNHQ

LilyMumsnet · 25/05/2023 10:59

Hi all

I've tried this on my mobile - the send button is greyed out but it definitely still works. Can you click it anyway? Or is it non-responsive for you?

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