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Mumsnet turning into Tattle

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lillie23 · 21/03/2023 10:04

Anyone else noticed how horrible some of the users on Mumsnet are. There are a few threads on here that I have read and some of the users are so rude with their replies, it reminds me of Tattle the way the users just slate and put people down. I think, would they be so rude and obnoxious if you was asking their advice face to face.

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MNHQ

HopeMumsnet · 21/03/2023 11:17

Hi there,
We're sorry to hear this from you all.
Certainly some of what you're describing would break our guidelines, so if any of you see threads that are turning hostile, or posters that are being obnoxious we would really like to hear about it asap so that we can deal with them? You instantly know the sort of thing when you see it, we're sure. Emojis can break guidelines too.

Likewise, if you report possible trolls we can have a look for what we can see in the background. The funny, and candidly sometimes upsetting, thing is that often we get reports saying 'this is an obvious troll' and of course we can see that they have been posting for a while and have a genuine issue. This is why we ask people never to troll hunt on threads as that can lead to our most vulnerable posters getting it in the neck when they are least capable of dealing with it.

That's not to say that we always get things right, of course, but we do always look at every report so those reports assume a huge importance in the shaping of the site, and the mood that you will encounter.

Thanks for every single future report, honestly, they're completely invaluable. (And thanks for keeping us in a job!)

MNHQ

YetAnotherBeckyMumsnet · 25/03/2023 14:30

@BitchBrigade you don't need to speak to us like that, by the way. We're fine with robust criticism but please be polite.

We think we're pretty responsive and personal compared to many sites and our moderators are a really kind and hard-working bunch of people who genuinely care. Being human, and generally wanting to give people the benefit of the doubt, does mean that we don't always get it right but does any site? We're also happy to admit when we're wrong and we learn from our mistakes - ask anyone whose been here ages, we've cocked up loads of times!

You might think a post is an obvious troll but we will have additional information that may suggest otherwise. Please bear in mind that we'd rather err on the side of being taken in, than to accuse a genuine poster who's in need of support of being a troll.

We can't see that you've reported any threads, though. If you had suspicions then we'd be happy to look into it.

MNHQ

YetAnotherBeckyMumsnet · 25/03/2023 15:33

@NunNunNun @Stugs without knowing the exact circumstances, it's difficult to see what happened here but we're really sorry you were upset by our decision. It's never our intention to cause anyone upset. Our 'default' position if you like is to leave threads up where possible but if it was causing distress then it sounds like we should have removed it when you asked. If you want to discuss things in more detail, you're most welcome to drop us a line.

@EarringsandLipstick how very kind of you - thanks! We don't expect people will agree with us all the time of course but we're always open to feedback.

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