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Original poster

Consent pop up on every page

12 replies

bluesuitcase · 02/02/2023 18:32

Is anyone else having to ‘manage consent’ on a pop up on every single page? It’s been like this since this morning. So whenever I click a new thread I’m having to manage consent before I can read it.

I’m using safari on an iPad if that helps.

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MNHQ

YetAnotherBeckyMumsnet · 06/02/2023 13:09

Hello, everyone - sorry to hear this is annoying you all. Clearing cookies has worked for some users in the past - and clearing the cache has also done the trick for others.

In the meantime, we're going to look into what's causing this now and get back to you with a solution - if anyone else is experiencing consent popups on every page, please let us know along with your device and browser. Thank you.

MNHQ

YetAnotherBeckyMumsnet · 07/02/2023 12:31

Hi all - just to update you that we're working on fixing the issue. In the meantime, please follow the instructions below to clear cookies:

Safari

iPhone & iPad
Navigate to your settings
Click on ‘Safari’
Scroll to the bottom and choose ‘Advanced’
Click on ‘Website Data’
Type ‘Mumsnet' into the search box
Swipe left on ‘Mumsnet’ and choose ‘Delete’

Chrome

Computer - Delete specific cookies

On your computer, open Chrome
At the top right, click More ⋮ > Settings
Click Privacy and security
Cookies and other site data
Click See all site data and permissions
At the top right, search for Mumsnet
To the right of the site, click Remove
To confirm, click Clear.

Android - Delete specific cookies

On your Android phone or tablet, open the Chrome app
Visit Mumsnet.com
To the right of the address bar, tap More ⋮ > Info > Cookies.
Next to the number of cookies in use, tap Delete

iPhone &iPad - Clear all cookies

On your iPhone or iPad, open the Chrome app
At the bottom right, tap More ⋮ > Settings
Tap Privacy > Clear Browsing Data.
Tick Cookies, Site Data. Untick the other items.
Tap Clear Browsing Data > Clear Browsing Data.
Tap Done.

MNHQ

LilyMumsnet · 13/02/2023 18:11

sd249 · 13/02/2023 17:04

Hi I am having this constantly on edge. Cleared everything etc but nothing is working.

Can we ask if your browser is up to date?

MNHQ

LilyMumsnet · 14/02/2023 15:21

sd249 · 14/02/2023 07:32

Yes - up to date, just re-cleared everything again and updated and still happening on every page.

Would you mind clearing your cookies as well as cache?

In Edge, select Settings and more
> Settings > Cookies and site permissions.

Under Cookies and data stored, select Manage and delete cookies and site data > See all cookies and site data and search for the site whose cookies you want to delete.

Select the down arrow to the right of the site whose cookies you want to delete and select Delete .

Cookies for the site you selected will now be deleted. Repeat this step for any site whose cookies you want to delete.

MNHQ

LilyMumsnet · 15/02/2023 15:25

Sorry @sd249

Are you doing cookies and cache together? Can we check whether you're using private browsing?

MNHQ

LilyMumsnet · 20/02/2023 17:46

@Nersa is there a chance you could email over a screen recording to [email protected]

We're not sure why the instructions aren't working for you, so it would be really useful to see what's happening on your screen.

MNHQ

LilyMumsnet · 16/03/2023 12:43

Can we check if you have both tried clearing your cache? Apologies if you have already.

MNHQ

LilyMumsnet · 16/03/2023 16:11

Thanks all, and thanks for the update OP.
Could anyone still having issues please also try logging out and back into the site?

MNHQ

LilyMumsnet · 17/03/2023 14:43

Do you have a different browser you can try temporarily whilst we investigate?

MNHQ

JoMumsnet · 24/03/2023 10:46

Hi @walking can you please try clearing your cookies and cache? LilyMumsnet provided instructions earlier on this thread if you need any help.

Please let us know how you get on.

MNHQ

LilyMumsnet · 13/04/2023 14:28

SD25 · 13/04/2023 11:00

I am getting this every time on Chrome on Mac. and i Have cleared cookies multiple times.

Hello

We're really sorry to hear this - can we ask if you have cleared your cache alongside cookies?

MNHQ

JoMumsnet · 14/04/2023 12:34

Hi again SD25 - we're sorry to hear this is still happening. Could you possibly try using a different browser and let us know if you're still seeing the consent pop-ups.

Thanks in advance.

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