The Royal Family Topic Disappearance

[MattTech]

Hi all...

I wanted to post about the problems we experienced last night with "The Royal Family" topic disappearing.

Unfortunately, we had a bug that meant, under a very specific set of circumstances, topics could get deleted, along with all of the threads and replies in those topics - this is what happened last night. Luckily, we were able to get a fix in place pretty quickly that reinstated all threads and another fix to restore posting ability by 9pm last night so we hope that you weren't too badly impacted by the outage.

Contrary to some of the theories, we weren't taken down by men in grey from the palace, nor was it a hacking attempt. In short, we had a bug in our code for our new follow topics feature that broke something else - a cock up, not a conspiracy.

We're really sorry that this happened, and I wanted to personally reassure everyone that we've investigated this in depth internally today to ensure that a problem like this doesn't happen again.

Thanks

Matt
Mumsnet Tech Team

Unfortunately, we had a bug that meant, under a very specific set of circumstances, topics could get deleted, along with all of the threads and replies in those topics

Were the very specific set of circumstances in this case 'anything mentioning Harry, Meghan or the Royal Family'?

What were those 'specific set of circumstances'? I find it a bit odd that that was the only board it affected.

Hello Matt, how come you are @MattTech not 'MattMumsnet'?

Tech team have Tech names.

Hi @MrsDanversGlidesAgain

The bug was related to our new follow topics feature. The sequence of events that led to the deletion happened with an account that was only following a single topic - which just happened to be The Royal Family topic.

Hi @PlaitBilledDuckyPuss

As @TightFistedWozerk says, the tech team have Tech instead of Mumsnet at the end of their usernames 😃

Well, drama over then.....
Technically.....

Every day's a school day! I wondered if you had been drafted in from On High!

How convenient, just like when that Chinese doctor who blew the whistle on Covid died from the bullet wound to his head the virus.

a user who only followed the royal family topic?

Ooh, who could that have been?

Thank you Matt

Any idea yet about the blank emails sent earlier today?

oopps forgot to say thank you Matt, where are my manners .

Hi@MattTech, nice to meet you!

You’re welcome @ArcaneWireless!

We’re still looking into it. There was an issue at our email service provider earlier but we’re still investigating what exactly happened over there.

We’ll let you know as soon as we know for sure 🙂

Are you flirting? @bitoffrostbitethere 😂

You’re more than welcome @TightFistedWozerk

Hi @bitoffrostbitethere! Nice to meet you too 🙂

Thank you for that Matt

Dear @MattTech, any chance you could release the bug into the wild so that thw royal family disappears altogether, not just on Mumsnet?

Good work tech people

Did Meghan place a call to Justine, aka Piers Morgan ITV 😅

From the number of people really pleased to have discovered they can hide 'The Royal Family' threads after all the drivel posted recently, I suspect more people would have been delighted at it disappearing than the fact it has been recovered ........

Sorry maybe not the place to ask but how do I hide it? I’ve had a look at the options and can’t see hide.

Go to 'my mumsnet' then 'settings' then talk settings' and scroll down to the bottom. There you will find the way.

😂😂😂