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Mobile site is all but broken

4 replies

Lougle · 19/10/2022 15:30

Hi MNHQ,

I know we've moaned about this before but the mobile site (Chrome, Samsung) is all but broken. Longer threads take forever to load, forever to refresh. New posts to longer threads can take up to 10 minutes to load. Navigating to 'Threads I'm On' from a longer thread takes over 31 seconds (I timed it).
The bottom bar randomly floats half way up the thread. Even refreshing the screen takes forever.

This new site is infinitely worse than the old site. I'm very happy to email you videos of my user experience if you'd like to see just how awful it is.

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MNHQ

LilyMumsnet · 19/10/2022 17:31

Hi @Lougle

Please could you let us know how many posts you're viewing per page? If you switch to fewer, it is very likely to load the slow loading.

Also, could you try clearing your cache? This should solve any lingering issues once you've changed posts per page.

MNHQ

LilyMumsnet · 19/10/2022 19:03

Hello

We understand that it's frustrating but it really will solve the issue whilst we're looking into it. Can you just give it a go for now?

MNHQ

DawnMumsnet · 28/10/2022 15:52

For those who are experiencing formatting issues, clearing your cache should resolve this. You can find instructions on how to do that here: www.wikihow.com/Clear-Your-Browser%27s-Cache. Please note, if you do an online search for your specific device/browser, you should find how to clear the cache for one site only (so you don't lose any data from other sites).

This formatting issue has been affecting a number of Mumsnetters and we've been posting on this thread - https://www.mumsnet.com/talk/site_stuff/4662729-weird-formatting

MNHQ

HebeMumsnet · 02/11/2022 12:20

Hi @FuzzyPuffling . Apologies if you've already done this but have you tried reducing the number of posts you're viewing per page, as LilyMumsnet mentions upthread? If you can change it to 25 or 50 posts per page that seems to have an affect for lots of users experiencing this issue.

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