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Original poster

App crashing

8 replies

Queenelsarules · 05/10/2022 20:04

Hi I'm using app on android, Samsung a51. Threads I click on open then immediately close as I start scrolling.

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MNHQ

LilyMumsnet · 05/10/2022 20:27

Hi OP

Oh no - so sorry to hear that.

Can you try uninstalling and reinstalling the app? This should sort it out but do let us know if that isn't the case.

MNHQ

LilyMumsnet · 06/10/2022 09:16

Thanks so much, all.

We're investigating this now and will get it fixed as soon as possible.
Can you let us know what threads your on when it happens? Is it large threads? Only threads in AIBU? All threads? Flowers

MNHQ

LilyMumsnet · 06/10/2022 13:43

RosalindsAFuckingNightmare · 06/10/2022 13:24

Still having problems with the website crashing. It's been happening ever since the update. It's been reported loads of times, I've given up now.

Hello!

Is this related to the app, or a desktop/mobile browser?

If it's the desktop or mobile site, please can you change the amount of posts per page that you're viewing? You can do that here: www.mumsnet.com/settings/talk

MNHQ

DawnMumsnet · 04/11/2022 10:45

Hi again @Cockle1234 - we're so sorry to that you're still experiencing problems with the android app. Is it happening on every thread or just the longer ones like the Christmas bargains thread?

MNHQ

YetAnotherBeckyMumsnet · 05/11/2022 15:39

Hello @Cockle1234 and @katmarie as we've been unable to recreate this issue, would it be okay to send us a screen recording of you opening the app and doing what you usually do until it crashes? If that's okay, please send to [email protected]

MNHQ

YetAnotherBeckyMumsnet · 05/11/2022 17:03

Thank you, @katmarie - we'll take a look and get back to you as soon as we can.

MNHQ

DawnMumsnet · 11/11/2022 16:55

Hi @KittyKatTabitha - sorry to hear you're having problems with the android app. Can you please let us know which threads are crashing - is it always the long ones?

MNHQ

LilyMumsnet · 16/11/2022 17:20

Hi all

We are getting closer to a fix - we will let you know as soon as it's released. We can't offer a timescale at the moment but we really appreciate your patience here.

Watch this thread for updates

Tap "Watch" to get all the latest updates

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