App crashing

[Queenelsarules]

Hi I'm using app on android, Samsung a51. Threads I click on open then immediately close as I start scrolling.

Hi OP

Oh no - so sorry to hear that.

Can you try uninstalling and reinstalling the app? This should sort it out but do let us know if that isn't the case.

I've reinstalled the app and is still happening.

Same here, Android on Galaxy S10. As soon as I've scrolled a few posts it crashes

Me too. Samsung galaxy.

Not using app btw, just the mobile version.

Thanks so much, all.

We're investigating this now and will get it fixed as soon as possible.
Can you let us know what threads your on when it happens? Is it large threads? Only threads in AIBU? All threads?

Christmas topic, 'Thread 5..' I can only get so far through it before it blows up

Still having problems with the website crashing. It's been happening ever since the update. It's been reported loads of times, I've given up now.

Hello!

Is this related to the app, or a desktop/mobile browser?

If it's the desktop or mobile site, please can you change the amount of posts per page that you're viewing? You can do that here: www.mumsnet.com/settings/talk

@lilymumsnet is this ever going to be fixed?

Hi again @Cockle1234 - we're so sorry to that you're still experiencing problems with the android app. Is it happening on every thread or just the longer ones like the Christmas bargains thread?

I'm on Android 12, and have deleted and reinstalled the app and am having the same problem, on this thread in particular. I get 2 or 1 posts past the op and the whole app crashes.

Hello @Cockle1234 and @katmarie as we've been unable to recreate this issue, would it be okay to send us a screen recording of you opening the app and doing what you usually do until it crashes? If that's okay, please send to [email protected]

@YetAnotherBeckyMumsnet sent by email now, thanks

Thank you, @katmarie - we'll take a look and get back to you as soon as we can.

I've also sent one over

I have the same problem. Have a Samsung A52. It crashes every time at the same point on a thread.
It's happened at different threads also.

Hi @KittyKatTabitha - sorry to hear you're having problems with the android app. Can you please let us know which threads are crashing - is it always the long ones?

Hi the recent thread is on AIBU Should I report this to the police?

Sorry AIBU Should I tell the police?

Any update on a fix for this? It's driving me crazy

Hi all

We are getting closer to a fix - we will let you know as soon as it's released. We can't offer a timescale at the moment but we really appreciate your patience here.